Public Ticket #2116024
Refund on cancel appointment


  • Ratul started the conversation

    Hi, I want to know how does the refund work when a customer books an appointment through paypal and then admin rejects or cancels the appointment. Does the customer gets refund on paypal and how much time does it take?
    Thank you.

  •  136
    Isidora replied

    Hi Ratul,

    Thank you for your interest in our plugin.

    Once you reject the appointment you would need to manually do that on PayPal also, it is not automatically connected.

    Best regards.

    Please help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but will mean a lot for us to understand our customers better! https://www.surveymonkey.com/r/87ZGC5R

    Kind Regards, 
    Isidora Markovic