We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kayden Ressel Questions about features offeredClosed Pre-purchase questions for Amelia   Updated August 29, 2019 at 7:34am   2 Most recent comment from Aleksandar Vuković:Hello Kayden.Thank you for your interest in our plugin.Booking form has a mandatory calendar which displays available dates and times, so that's not an issue."How many stations" could be done as ... TIFFANY GIPSON Booking multiple servicesClosed Pre-purchase questions for Amelia   Updated August 28, 2019 at 11:26pm   4 Most recent comment from [deleted]:Hi Tiffany,She can book two services, or you can add services as an Extras as well so she can book eyebrow waxing and add additional service, nail fill for example. Andy different applicationClosed Pre-purchase questions for Amelia   Updated August 28, 2019 at 11:50am   2 Most recent comment from [deleted]:Hi Andy, Should work well, but it depends on your use case, please take a look at our demo sites: https://wpamelia.com/demos/ Richard Metcalfe 3d secure 2 14th SeptemberClosed Pre-purchase questions for Amelia   Updated August 28, 2019 at 9:01am   2 Most recent comment from [deleted]:Hi Richard,Thank you for your interest.Yes, it is ready with our last release 2.1 we have updated Stripe payment for 100% compliance with the new SCA (Strong Customer Authentication) rules. https:/ ... Corey Ability to upload files while bookingClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 5:11pm   9 Most recent comment from [deleted]:Hi Corey, thanks for your purchase!Isidora is out of the office currently.Our developer is working on it right now, and it will be released most probably with next release, in about 3 weeks. You will ... blitzind Can it be used on a Website as a Service (WaaS) network?Closed Pre-purchase questions for Amelia   Updated August 27, 2019 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your interest in our plugin.I don't see why the plugin wouldn't work on your websites. Please note, though, that depending on the license you purchase you can us ... Frank Product QuestionClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Frank.Thank you for your interest in our plugin.Unfortunately, it is not possible to import existing data into Amelia, so I am not sure if that would work or not. Amelia works in the back-end, s ... Tuomas Possibility to show the amount of participantsClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 11:24am   4 Most recent comment from [deleted]:Hi Tuomas,Unfortunately we don have that option for now. It might be possible with custom development, but our developers are too busy and cant accept any customizations. We can suggest some other co ... Taylor Banks Book within a date rangeClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:28pm   2 Most recent comment from [deleted]:Hi Taylor Banks,Thank you for the inquiry. Unfortunately something like that is not possible with Amelia at the moment. johan integrationClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:08pm   2 Most recent comment from [deleted]:Hi johan,Thank you for the inquiry.At the moment no, but this is one of the most high priority features that we will work on for the future update. Michaela is Amelia for german websiteClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 8:52pm   2 Most recent comment from Aleksandar Vuković:Hello Michaela.Thank you for your interest in our plugin.Yes, we do have German translation included in the plugin. When you change the WordPress's language, Amelia's language automatically ... Baldur Arge Do i need employeesClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 3:51pm   4 Most recent comment from [deleted]:Hi Baldur,Isidora is out of the office.I will try to help. You can connect employees to one or to multiple locations. You can define at what time employee will work on witch location.Let me know if y ... Markus Saalomon Multiple services choiceClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 12:43pm   4 Most recent comment from Aleksandar Vuković:Hi again Markus.Please note that our company is located in Serbia, and our working hours are from 10:00 - 17:00 CET, business days.I cannot say when it will be implemented, since there are a lot of f ... Dylan Denault Employee Managed BookingsClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 11:40am   2 Most recent comment from [deleted]:Hi Dylan,Thank you for your interest.You need to make employees and services and you as an admin need to assign services to employees.Employees can edit their information, schedule, days off and speci ... Paul Unfair sms ratesClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:54am   2 Most recent comment from [deleted]:Hi Paul, We have already answered to you on AppSumo page. We are building up our own sms provider aggregator service and are combining multiple providers, adding new ones as we go, as it allows to op ...