We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jimmy Facebook Standard Event Code to Be Embedded within Steps of BookingClosed Pre-purchase questions for Amelia   Updated May 28, 2020 at 1:06pm   4 Most recent comment from [deleted]:Hi Jimmy,AppSumo deal is limited so we cannot give you the deal after it ends. Maybe we will have some other deal in the future but I cannot say anything for sure, for now we don't plan it.Best r ... john eriksson Future feature?Closed Pre-purchase questions for Amelia   Updated May 28, 2020 at 11:46am   2 Most recent comment from [deleted]:Hi John,Thanks for your question.Unfortunately we are not planing resource booking at the moment. Our plugin wasn't initially built for that so it would be very extensive work and changing of h ... Michelle IntegrationClosed Pre-purchase questions for Amelia   Updated May 28, 2020 at 11:19am   2 Most recent comment from [deleted]:Hi Michelle,Thanks for your questions.Yes, you can ask information relevant to you with custom field, just make custom fields and chose service that you want custom field to be applied to it will app ... Douglas Thompson Booking a session vs a date and timeClosed Pre-purchase questions for Amelia   Updated May 28, 2020 at 11:18am   2 Most recent comment from Miloš Jovanović:Hi Douglas,Thank you for your inquire.Unfortunately something that you require is called recurring appointments which unfortunately is not possible with the plugin built in features right now.This fe ... steve languageClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 2:19pm   2 Most recent comment from [deleted]:Hi Steve,We have Brazilian Portuguese. Approximately 90-95% of the plugin is translated but you can always translate it using Poedit or Loco Translate and then send us the translation so we can inclu ... Natasha punchpass or giftcard options?Closed Pre-purchase questions for Amelia   Updated May 27, 2020 at 2:14pm   2 Most recent comment from Miloš Jovanović:HI Natasha,Thank you for your inquire.Sorry to disappoint you but at the moment something that you required is not possible to achieve with our plugin built-in features.Best regards. Yiannis Features QuestionClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 12:25pm   2 Most recent comment from [deleted]:Hi Yiannis,Thanks for your interest.What you are asking for is multivendor option and we do not have that option in Amelia. Let me know if you have other questions. Dimosthenis Nikolis Payment options and translation using wpmlClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 12:17pm   2 Most recent comment from [deleted]:Hi Dimosthenis,thanks for your interest.Yes, we have PayPal that you can use for payments, but we do not have deposit payments,  the whole amount needs to be paid  when booking.You can translate plu ... Chris Elementor and Popup....Closed Pre-purchase questions for Amelia   Updated May 27, 2020 at 10:30am   10 Most recent comment from [deleted]:Hi Stephen,Please open the ticket with your purchase code in Amelia Category and our support engineer will help you!There's a fix, but I am not eligible to help o this matter. Thanks for your u ... Graham Ferguson Multi-VendorClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 10:19am   2 Most recent comment from [deleted]:Hi Graham,Thanks so much for your interest.I understand what you are asking, but unfortunately Amelia does not have multivendor option.  Alvaro Pre-populating fields / pre filling fields from URLClosed Pre-purchase questions for Amelia   Updated May 27, 2020 at 9:39am   2 Most recent comment from [deleted]:Hi Alvaro,Thanks so much for your interest. Sorry to disappoint you but we do not have such a feature at the moment. We do not have conditional logic nor pre-population via URL.Have a great day,Neve ... cheraitia customer infoClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 1:09pm   2 Most recent comment from [deleted]:Hi Cheraitia,Thank you for your interest in our plugin.If you mean on adding more information on the back-end calendar then something like that isn't possible at the moment. The amount of infos s ... Wendy C Williams Direct Link to a Service TypeClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 12:21pm   6 Most recent comment from Miloš Jovanović:HI Wendy,You are welcome.Best regards. meir rtl hebrewClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 12:05pm   8 Most recent comment from Miloš Jovanović:Hi Meir,It is included in the support but at the moment that is not easy as it looks.It will need to include some external libraries and then modify the code which is not proper solution because every ... trillius total nView number of people who have bookedClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 12:05pm   4 Most recent comment from [deleted]:Sure thing.Two ways how you can see this, on the calendar page on the backend when you click to the specific appointment or on the appointment page at the backend and see who has booked like https:// ...