We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Simon Information about your productClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 11:42am   2 Most recent comment from Miloš Jovanović:Hi Simon,Thank you for your inquire.Sorry to disappoint you but unfortunately none of the features that you mentioned below are possible with our plugin built-in features at the moment. JX Recurring Appointments - Billing for customers paying only for first appointmentClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 10:47am   2 Most recent comment from Miloš Jovanović:Hi JX,Thank you for your inquire.If you choose for customers to pay only for the first appointment, then they can pay that first appointment online or on-site.The other appointments must be paid on-s ... Eli Marchevsky LocalisationClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 10:29am   2 Most recent comment from [deleted]:Hi Eli Marchevsky,Thank you for your interest in our plugin.There is approximately 1300 strings in the file, but I have just checked and we have received Hebrew translation from one of our users and w ... Abu Tahir Clarification on pricingClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 10:02am   2 Most recent comment from [deleted]:Hi Aby Tahir,Thank you for your inquiry.Can you please tell me do you have our premium plugin or you are using our Lite version? If you set 0 as service price the price of the service and payment met ... Abu Tahir Query regarding location settingsClosed Pre-purchase questions for Amelia   Updated November 23, 2020 at 8:09am   4 Most recent comment from [deleted]:Hi Abu Tahir,You are welcome.Unfortunately at the moment we don't have option for creating sub-categories, only categories and services in those categories. Maybe in the future we will add some s ... Tristan Zimmerman Individual Event PagesClosed Pre-purchase questions for Amelia   Updated November 22, 2020 at 2:53pm   2 Most recent comment from [deleted]:Hi Tristan,Thank you for your message.You can create separate pages for each event and put there are shortcode linked to a certain event in Amelia:https://wpamelia.com/events/ Siggi Basic Lifetime licence costClosed Pre-purchase questions for Amelia   Updated November 22, 2020 at 1:38am   2 Most recent comment from [deleted]:Hi Siggi,Sorry for the confusion.It says after 99 years. Unfortunately, this is a payment provider issue which they can't resolve at the moment.Nothing for you to worry about, you'll get a ... Edlando Booking form integration with servicesClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 4:35pm   2 Most recent comment from [deleted]:Hi Edlando,Thank you for your interest in our plugin.Amelia can be used for a cleaning service since we have option for adding custom fields where customers can enter their location for cleaning and y ... Abu Tahir Can I ignore/remove "employee" option while bookingClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 4:31pm   2 Most recent comment from [deleted]:Hi Abu Tahir,Thank you for your interest in our plugin.If you create only one employee the employee selection will be hidden during the booking and if you have multiple employees but you don't wa ... Abu Tahir Query regarding Amelia settingsClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 11:40am   4 Most recent comment from Miloš Jovanović:HI Abu,Unfortunately with our plugin it can only go through this use caseFor example, if customer clicks on "book now" button, it should take me to list of categories like iphone, android, MacBook, e ... rishikesh jadaun timeslot issueClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 11:07am   7 Most recent comment from Miloš Jovanović:Hi rishikeshOk about the buffer time, but did you enabled this also like I mentioned in the post belowUse service duration for booking a time slot (attachment)Also you will need to enable option in ... Gareth Williams Let users submit eventsClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 10:47am   2 Most recent comment from Miloš Jovanović:HI Gareth,Thank you for your inquire.1)When you say add, do you mean to book the events or to add them in the booking system?2)Sorry to disappoint you but unfortunately we do not have this option to ... Aidan Monthly MembershipClosed Pre-purchase questions for Amelia   Updated November 20, 2020 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Aidan,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option at the moment with our plugin-built in features. Chadwick William Hankee general questionsClosed Pre-purchase questions for Amelia   Updated November 19, 2020 at 11:28am   2 Most recent comment from Miloš Jovanović:Hi Chadwick,Thank you for your inquire.1.Unfortunately no.The SMS notification will be delivered to the customer and employee which is chosen (for your case will be the person which is assigned to th ... Derek Pre purchase questionsClosed Pre-purchase questions for Amelia   Updated November 19, 2020 at 11:20am   2 Most recent comment from Miloš Jovanović:HI Derek,Thank you for your inquire.At the moment we only have Coupons for some kind of discounts in the plugin since we do not have vouchers.As for the resources booking, there is no option in the p ...