We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Celine Sierra Daily Duration appointementsClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 8:58am   4 Most recent comment from [deleted]:Hi Ron,This is possible only with events, it is not possible with appointments.You can create an event every week on specific days and the customers will be able to book those events.Take a look at ... Guillaume Janelle Automated documentsClosed Pre-purchase questions for Amelia   Updated December 16, 2020 at 11:19am   4 Most recent comment from Aleksandar Vuković:Hello GuillaumeJust to expand a bit on Den's response here.1. Amelia doesn't have any subscriptions, so no one can create an account. Customers' accounts are created when they book an ... Norberto Riccitelli customer historyClosed Pre-purchase questions for Amelia   Updated December 16, 2020 at 10:39am   2 Most recent comment from Miloš Jovanović:HI Norberto,Thank you for your inquire.Does Amelia have a module where I can see the history of each clientUnfortunately no, the only thing that is visible in the Customers page is are some basic inf ... Chris Group booking optionsClosed Pre-purchase questions for Amelia   Updated December 16, 2020 at 9:25am   6 Most recent comment from [deleted]:Hi Craig Baldwin,This a public pre-purchase ticket of our other pre-purchase user.I see that you have one open ticket in Amelia section so please proceed with this there or open a new ticket private t ... martin unscheduled reservationClosed Pre-purchase questions for Amelia   Updated December 15, 2020 at 11:17pm   2 Most recent comment from [deleted]:Hello Marting,Thanks for your message.You can hide certain fields on the booking form and you can use appointments for that. Memet Native Zoom IntegrationClosed Pre-purchase questions for Amelia   Updated December 15, 2020 at 10:37pm   2 Most recent comment from [deleted]:Hello,Thanks for your message.I am afraid you can only add a description for the event where you can add a link to your zoom conference. Riccardo Prepaid Voucher SystemClosed Pre-purchase questions for Amelia   Updated December 15, 2020 at 9:47pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Guillaume Janelle Custom fieldsClosed Pre-purchase questions for Amelia   Updated December 14, 2020 at 11:35am   4 Most recent comment from Miloš Jovanović:HI Guillaume,It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won ... Peter Employee accountClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 2:52pm   2 Most recent comment from [deleted]:Hello Peter,Thank you for your message.Yes, it's available in Amelia.You can find more details here:https://wpamelia.com/front-end-employee-panel/ Nicolas InformationsClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 2:32pm   2 Most recent comment from [deleted]:Hello,Thanks for your message.You can setup services and categories in a full version only, sorry. Mike S booking packagesClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 1:54am   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Jason import featureClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 12:57am   3 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. This will be added in the future releases. matteo Information and installation of your pluginClosed Pre-purchase questions for Amelia   Updated December 12, 2020 at 12:47am   2 Most recent comment from [deleted]:Hello,Thanks for your message.Can you, once I have bought your package, also install it on my website?Technically, we can but we don't normally do that.It should be straightforward, so you can se ... Rohan Option to change the field names on Cart/CheckoutClosed Pre-purchase questions for Amelia   Updated December 11, 2020 at 8:32pm   5 Most recent comment from Rohan:That seems straight forward enough. Thank you! very helpful info. Please close ticket.  Hichem Amelia featuresClosed Pre-purchase questions for Amelia   Updated December 11, 2020 at 9:25am   2 Most recent comment from Miloš Jovanović:HI Hichem,Thank you for your inquire. Sorry to disappoint you but unfortunately our plugin can only be used for 1 day bookings at the moment.It is not possible to book service that is 3 days long.