1. Can customer's choose appointment duration? For example, we offer 30-minute time slots, but customers may want 60 or 90 minutes.2. When using WooCommerce, does Amelia refund payments for appointments cancelled by the customer?3.Our WooCommerce setup uses Avalara. Will this work with Amelia?
1. Can customer's choose appointment duration? For example, we offer 30-minute time slots, but customers may want 60 or 90 minutes. - I'm afraid, at the moment each Service should have a pre-set duration. However, it can be extended with Extras. For example, you can set the original duration to 1h, and offer 2 Extras with the duration of 1 h each. So, by picking two extras, a Customer will get a total duration of 3h.
2. When using WooCommerce, does Amelia refund payments for appointments cancelled by the customer? - Unfortunately, at the moment, refunds have to be processed manually from the Woo account.
3.Our WooCommerce setup uses Avalara. Will this work with Amelia? - We didn't test it yet, so we can't tell you precisely. I'd like to mention that we have a 15 days money-back guarantee, which means you can purchase Amelia, test it, and if it turns out Amelia doesn't work with Avalara (or doesn't meet any other requirements), you can request a money refund within 15 days after the purchase.
4.How do I access the backend demo? - Please click on the "back-end" button, and then just log in with the pre-populated credentials: https://wpamelia.com/demos/
Please let us know if you have any other questions.
Maybe you didn't get a notification about my responses, so let me duplicate them:
2. When using WooCommerce, does Amelia refund payments for appointments cancelled by the customer? - Unfortunately, at the moment, refunds have to be processed manually from the Woo account.
3.Our WooCommerce setup uses Avalara. Will this work with Amelia? - We didn't test it yet, so we can't tell you precisely. I'd like to mention that we have a 15 days money-back guarantee, which means you can purchase Amelia, test it, and if it turns out Amelia doesn't work with Avalara (or doesn't meet any other requirements), you can request a money refund within 15 days after the purchase.
4.How do I access the backend demo?
Hi, Jamison!
Thank you for your inquiry.
1. Can customer's choose appointment duration? For example, we offer 30-minute time slots, but customers may want 60 or 90 minutes. - I'm afraid, at the moment each Service should have a pre-set duration. However, it can be extended with Extras. For example, you can set the original duration to 1h, and offer 2 Extras with the duration of 1 h each. So, by picking two extras, a Customer will get a total duration of 3h.
2. When using WooCommerce, does Amelia refund payments for appointments cancelled by the customer? - Unfortunately, at the moment, refunds have to be processed manually from the Woo account.
3.Our WooCommerce setup uses Avalara. Will this work with Amelia? - We didn't test it yet, so we can't tell you precisely. I'd like to mention that we have a 15 days money-back guarantee, which means you can purchase Amelia, test it, and if it turns out Amelia doesn't work with Avalara (or doesn't meet any other requirements), you can request a money refund within 15 days after the purchase.
4.How do I access the backend demo? - Please click on the "back-end" button, and then just log in with the pre-populated credentials: https://wpamelia.com/demos/
Please let us know if you have any other questions.
Best Regards.
I was able to access the backend demo today so that answers 1 and 4.
Still looking for answers for 2 and 3.
2. When using WooCommerce, does Amelia refund payments for appointments cancelled by the customer?
3.Our WooCommerce setup uses Avalara. Will this work with Amelia?
Thanks!
Jamison,
Thank you for letting us know.
Maybe you didn't get a notification about my responses, so let me duplicate them:
2. When using WooCommerce, does Amelia refund payments for appointments cancelled by the customer? - Unfortunately, at the moment, refunds have to be processed manually from the Woo account.
3.Our WooCommerce setup uses Avalara. Will this work with Amelia? - We didn't test it yet, so we can't tell you precisely. I'd like to mention that we have a 15 days money-back guarantee, which means you can purchase Amelia, test it, and if it turns out Amelia doesn't work with Avalara (or doesn't meet any other requirements), you can request a money refund within 15 days after the purchase.
Best Regards.
Thanks! Must have been replying at the same time.
Yes, what a coincidence
I'm glad I could help.
Please feel free to ask us any other questions you might have.
Best Regards.