We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrea Fedeli Theme/template for pluginClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for expressing interest in purchasing the Amelia plugin.Amelia is compatible with all of the themes used with WordPress as we have not had any reported issues with those. You ca ... Stephen MacNeil QR code and FERPA?Closed Pre-purchase questions for Amelia   Updated March 28, 2022 at 10:43am   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for expressing interest in purchasing the Amelia plugin.Amelia is a safe plugin and the data is not accessible nor shared with third-party apps without your consent or without ... Jesus Regalado Appoinments not necesaryClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 8:25am   2 Most recent comment from Uroš Jovanović:Hello Jesus,Thank you for reaching out to us.If I understood properly, do you want to disable appointments in the Amelia plugin?If that is the case, that is not possible, but you can simply choose not ... Sangita Sihmar WP Amelia Webhook not workingClosed Pre-purchase questions for Amelia   Updated March 27, 2022 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi, Sangita SihmarThanks for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... Albert Olson IntegrationClosed Pre-purchase questions for Amelia   Updated March 27, 2022 at 5:10pm   3 Most recent comment from Miloš Jovanović:Hi, Albert. I just forgot to add, you can take a look at all the payment methods/integrations that we have, if you wish. Here is our general documentation about WooCommerce integration with Amelia, a ... Pradhan Balter Registration/Payment optionsClosed Pre-purchase questions for Amelia   Updated March 26, 2022 at 12:17am   4 Most recent comment from Miloš Jovanović:Hi, Pradhan Balter I apologise, I didn't explain that part in a clear way. - If an administrator, manager, or employee add new customers from the back-end into the Amelia system, but a custom ... omid syncingClosed Pre-purchase questions for Amelia   Updated March 25, 2022 at 1:02am   4 Most recent comment from Miloš Jovanović:Hi, omid Thanks for reaching out to us - Can you please tell me did you do this step in Amelia? Remove Google Calendar Busy Slots Enable this option if you want to remove the time slots of the Busy e ... Foulc lifetime-licenseClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 2:29pm   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for your interest in our product.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button any time you want: A new modal opens up where yo ... Andreas GDPRClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Andreas, Thank you for expressing interest in purchasing the Amelia plugin. All the data customer data collected from the booking is stored in the database on the hosting server and our company ... Isabel Slachmuylders Recurring appointmentsClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 11:36am   2 Most recent comment from Marko Davidović:Hello Isabel, Thank you for your interest in our product.You can do something similar with Amelia but not like that exatly.Amelia has the option of recurring appointments but they always happen at the ... Bryan FPX Payment MethodClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 9:51am   8 Most recent comment from Marko Davidović:Hello Bryan,We meant so far there is no any issue that any payment method from WooCommerce cannot be used.Hope this clarifies it.If you have any further questions please don't hesitate to ask. Vince Double bookingClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 9:45am   2 Most recent comment from Marko Davidović:Hello Vince, Thank you for your interest in our product.Unfortunately, you can't do all that in Amelia, you can do something similar.You can have two services created and one employee on both ser ... Bryan Payment GatewayClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 9:50pm   2 Most recent comment from Miloš Jovanović:Hi, BryanI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3008223/ For future reference, please don't open mu ... liran can i limit customer to book only 1 appoitment?Closed Pre-purchase questions for Amelia   Updated March 23, 2022 at 1:01pm   4 Most recent comment from Uroš Jovanović:Hello Liran,There is currently no such option as well, as the registration of the customers in Amelia happens when they book an appointment.Please reach out to us if you have any other questions. Lloyd D\'Souza User registrationClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 11:01am   2 Most recent comment from Uroš Jovanović:Hello Lloyd,Thank you for expressing interest in the Amelia plugin.Customers can book appointments without being logged into WordPress, and on the Amelia/Settings/Roles settings/Customer page, there i ...