As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

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Public Tickets

Jonas Höglund Sending an email to event clients after the eventClosed   Amelia   Updated June 20, 2024 at 4:53pm   7 Most recent comment from Miloš Jovanović:Hi Jonas, My apologies; I should have known that you can't pick a past event after its duration is over/gets closed for a Notification template. You are right, this is actually not possible in an ... Carlos NotificationsClosed   Amelia   Updated June 20, 2024 at 11:00am   6 Most recent comment from Uroš Jovanović:Hello Carlos,Glad to hear that the issue has been resolved.I will have this ticket closed. Tomas Lundström Pricing with taxesClosed   Amelia   Updated June 20, 2024 at 10:39am   4 Most recent comment from Marko Davidović:Hello again,The price in Amelia correct because it is without zaxes. But perhaps we can help with that.If you wish to add text to the "Total Amount" or "Subtotal" in Amelia's Booking Form on the ... Klas Upgrade questionClosed   Amelia   Updated June 20, 2024 at 10:01am   2 Most recent comment from Uroš Jovanović:Hello Klas,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Debreczeni Fanny Thank you page after bookingClosed   Amelia   Updated June 20, 2024 at 10:00am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the C ... Simon Ferrara The calendar doesn't update my days offClosed   Amelia   Updated June 20, 2024 at 8:37am   8 Most recent comment from Uroš Jovanović:Hello Simon,As always, we are glad to be able to assist you Simon Ferrara Issue events mobileClosed   Amelia   Updated June 20, 2024 at 8:20am   4 Most recent comment from Uroš Jovanović:Hello Simon, That is fine, we will have this ticket closed now. Simon Ferrara Adjusting language flag in customer menu and removing ( view more photos ) from service photoClosed   Amelia   Updated June 20, 2024 at 8:20am   29 Most recent comment from Uroš Jovanović:Hello Simon, That is fine, we will have this ticket closed now. Simon Ferrara How to create custom follow up emailsClosed   Amelia   Updated June 20, 2024 at 8:20am   4 Most recent comment from Uroš Jovanović:Hello Simon,That is fine, we will have this ticket closed now. Hava Reminder Mails not sentClosed   Amelia   Updated June 20, 2024 at 8:20am   16 Most recent comment from Uroš Jovanović:Hello Bilal, I can see that you have created a separate ticket for this issue and we have responded to it in the meantime.Looking forward to your reply. Tom Castricum Incorrect timeslots showingClosed   Amelia   Updated June 20, 2024 at 7:55am   8 Most recent comment from Uroš Jovanović:Hello Tom,This has been since resolved with the 7.6 version of the Amelia plugin.Please update it and let me know if it works or not.Looking forward to your reply. Alex LE BRAS Buffer time before:Closed   Amelia   Updated June 20, 2024 at 7:05am   3 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.The buffer time depends on the Default Time Slot step which is configured in General Settings of Amelia.  The buffer time you want to set needs to be ... Lakeshia Stripe customer creationClosed   Amelia   Updated June 20, 2024 at 6:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent. Stripe has its own "Customers" ... Jacob S Phone Country Field BrokenClosed   Amelia   Updated June 20, 2024 at 6:37am   5 Most recent comment from Uroš Jovanović:Hello Jacob,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully f ... Siard Aal Approve appointment immediately after bookingClosed   Amelia   Updated June 20, 2024 at 6:37am   4 Most recent comment from Uroš Jovanović:Hello Siard,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ...