As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Roland Color picker errorClosed   Amelia   Updated June 25, 2024 at 11:51am   4 Most recent comment from Uroš Jovanović:Hello Roland,Yes, you are right.We have noted this issue and our developers will have this resolved in the future.In the meantime, please let me know if you have any other questions. Felicia Westerlund Customize IssueClosed   Amelia   Updated June 25, 2024 at 11:19am   7 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Jessica Whitehouse Brought Wrong Plug inClosed   Amelia   Updated June 25, 2024 at 11:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, the standard option has online payments as for upgrade it would be best if you ask for a refund since the sales and promotions do not apply to renewa ... Santiago Celorio Galan Recurring sessions not working after updateClosed   Amelia   Updated June 25, 2024 at 10:53am   7 Most recent comment from Uroš Jovanović:Hello Santiago,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... An CalendarClosed   Amelia   Updated June 25, 2024 at 9:21am   2 Most recent comment from Uroš Jovanović:Hello An,Thank you for reaching out to us.We have noted this issue and our developers will have it resolved as soon as possible.In the meantime, please let me know if you have any other questions. Rico Mobile versionClosed   Amelia   Updated June 25, 2024 at 8:23am   2 Most recent comment from Stefan Petrov:Hello Rico,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Paolo Frulio Error 500 in frontend and backendClosed   Amelia   Updated September 16, 2024 at 9:57am   6 Most recent comment from Paolo Frulio:Hello Uroš , same problem after some months.Some panels in backend not load and in log i receive an error for admin-ajaxThe only updates is the core of wordpress.Can you help me? Brendan All events / appointments missingClosed   Amelia   Updated June 25, 2024 at 8:13am   13 Most recent comment from Uroš Jovanović:Hello Brendan,Yes, it is a bug, we will have this resolved as soon as possible.In the meantime, please let me know if you have any other questions. Michael Heiland Upgrade zip file not workingClosed   Amelia   Updated June 25, 2024 at 7:50am   4 Most recent comment from Stefan Petrov:No problem, Michael.Glad that I could help. If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Floortje connecting services and locationsClosed   Amelia   Updated June 25, 2024 at 6:07am   6 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can now say "What i want is 2 services and customers can choose themselves at which location the have the service. It that possible?" This is possible ... Simona Bug on bookingsClosed   Amelia   Updated June 25, 2024 at 5:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3671257/ For future ... Duncan Richardson Cart NotificationsClosed   Amelia   Updated June 25, 2024 at 5:57am   4 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separat ... Tommy Bug on Appointments Filter, Can't Filter Appointments by CustomerClosed   Amelia   Updated June 25, 2024 at 5:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, we are aware of that and our developers are already working on it and this should be fixed in one of the future updates most likely in the next want. ... Jeff Greenbaum want a refundClosed   Amelia   Updated June 25, 2024 at 5:43am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We provide support only via ticket and we will gladly help you but you need to explain and show to us what the issue is. Please send us URL of that page a ... Jeremy Hanke StripeClosed   Amelia   Updated June 24, 2024 at 2:00pm   5 Most recent comment from Uroš Jovanović:Hello Jeremy, Please let me know if that works from your end or not. In regards to your second question, if you need to send invoices to your customers, you can do so with WooCommerce. You simply need ...