As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Hilary Integrate with Microsoft OutlookClosed   Amelia   Updated October 22, 2024 at 6:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can read all about it and find exact steps on this link https://wpamelia.com/configuring-outlook-calendar/. Should you have any further inquiries, we ... April Rorie The hours of operation in US Military time. How to fix it?Closed   Amelia   Updated October 21, 2024 at 12:33pm   4 Most recent comment from Uroš Jovanović:Hello April, Thank you for that. I am looking forward to your update on this. lila khouider hide a serviceClosed   Amelia   Updated October 21, 2024 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Lila, Hello, Thank you for your questions! For your first query, you can indeed configure this using the resources feature in Amelia. This allows you to manage bookings so that if one client boo ... Glen Lloyd ElementorClosed   Amelia   Updated October 21, 2024 at 12:02pm   6 Most recent comment from Stefan Petrov:In plugin section, you find the caching plugin. Not sure which one you've installed, but if any just disable it and see if it works . Griet Bosselaers Time bw appointment and day the appointment was madeClosed   Amelia   Updated October 21, 2024 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Griet, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Bob May Translation of booking formsClosed   Amelia   Updated October 21, 2024 at 11:48am   4 Most recent comment from Stefan Petrov:You are welcome, Bob. Should you have any other questions or issues, feel free to ask on a new ticket and we will kindly provide assistance.  Have a nice day! Jari Vermeulen Question about "Extra's"Closed   Amelia   Updated October 21, 2024 at 11:21am   8 Most recent comment from Uroš Jovanović:Hello Jari,Thank you for the update on this. For that purpose, you need to set the "Minimum time required before booking" option for each service to 1 day. Please let me know if that works for you. Philipp Upgrade from Standard to ProClosed   Amelia   Updated October 21, 2024 at 11:15am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Mareike Engel Hide "Payment on site" informationClosed   Amelia   Updated October 21, 2024 at 10:43am   2 Most recent comment from Uroš Jovanović:Hello Mareike, Thank you for reaching out to us. The only option is to hide the whole row from the Congratulations step with this CSS: .am-fs__congrats-info-payment{    display: none !important;} Le ... John Maravelakis Customer NoteClosed   Amelia   Updated October 21, 2024 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello John, Thank you for reaching out to us. Each custom field has its own ID and the custom field placeholder is %custom_field_x% (x is the ID of the custom field). Please let me know if that works ... Jarek Some quescionsClosed   Amelia   Updated October 21, 2024 at 9:44am   8 Most recent comment from Stefan Petrov:No problem, Jarek. Always there to help :) Have a nice day! Mose Mose Incorrect phone number country codeClosed   Amelia   Updated October 21, 2024 at 9:39am   4 Most recent comment from Stefan Petrov:Understood, We will do our best to make it as fast as possible.    Himanshu Google meet integration not creating meeting linksClosed   Amelia   Updated October 21, 2024 at 8:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if this is enabled in services settings like this Just in case we will send you complete setting that you need to check even we can see som ... Luca Raimondi Possibility: can i give users a personal amount of hours or euros they can spent in reservation?Closed   Amelia   Updated October 21, 2024 at 8:45am   2 Most recent comment from Stefan Petrov:Hi Luca, Thanks for reaching out to us. Unfortunatelly, this is not possible to configure currently within Amelia features, but it's possible to configure multiple bookings of the same timeslot i ... Nicolas Make an event unbookable on the front endClosed   Amelia   Updated October 21, 2024 at 8:43am   2 Most recent comment from Stefan Petrov:Hi Nicolas, Thanks for reaching out to us. Yes, you guessed it right. The only solution would be to hide the "book now" button, so customers would just see the event list without the book option. This ...