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Public Tickets

Vianey Backend booking within a package on behalf of my clientClosed   Amelia   Updated July 1, 2024 at 5:27am   4 Most recent comment from Marko Davidović:Hello again. You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Vianey Client’s package status and backend booking within a packageClosed   Amelia   Updated July 1, 2024 at 5:27am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. We do not have translators in our company or translations were completed by our users and we will forward this to appr ... Gerald ​Trying to use Amelia web hookClosed   Amelia   Updated July 1, 2024 at 5:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We will check with our dev team but before that can you please elbatorate more on what you are trying to achieve and how and what you eat up already and ... Yinghsun wordpressClosed   Amelia   Updated July 1, 2024 at 5:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is a false response from worfence that reacts to some strings in a code. We just got the feedback from our developers and they have told us that the ... Tim Farrell Customers getting email about creating passwordClosed   Amelia   Updated June 30, 2024 at 9:15pm   2 Most recent comment from Uroš Jovanović:Hello Tim, Thank you for reaching out to us.That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you ... Murshed Work hourClosed   Amelia   Updated June 30, 2024 at 9:14pm   2 Most recent comment from Uroš Jovanović:Hello Murshed,Thank you for reaching out to us.This must be a time zone issue on your website.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here&# ... Markus Größing WordFence is reporting Malware in AmeliaClosed   Amelia   Updated June 30, 2024 at 9:11pm   2 Most recent comment from Uroš Jovanović:Hello Markus, Thank you for reaching out to us. We checked with our developers and there is nothing wrong with Amelia despite WordFence showing warnings. That line of code is turned on if the "Enable ... Scott Lewis Malicious code identified by WordfenceClosed   Amelia   Updated June 30, 2024 at 8:43pm   4 Most recent comment from Uroš Jovanović:Hello Scott,We checked with our developers and there is nothing wrong with Amelia despite WordFence showing warnings. That line of code is turned on if the "Enable usage for older IE browsers" settin ... Javi UpgradeClosed   Amelia   Updated June 28, 2024 at 3:22pm   4 Most recent comment from Uroš Jovanović:Hello Javi,I just did, you will receive your money back as soon as possible. Fhy NO EMAIL NOTIFICATIONClosed   Amelia   Updated June 28, 2024 at 2:08pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Is email malfunction the reason why submitted a refund?An issue with email notifications could be caused by several reasons: Your hosting provider is blocking al ... Dimitri Nasennik Zoom integrationClosed   Amelia   Updated June 28, 2024 at 2:01pm   2 Most recent comment from Uroš Jovanović:Hello Dmitri,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Suresh Malware DetectedClosed   Amelia   Updated June 28, 2024 at 1:44pm   2 Most recent comment from Stefan Petrov:Hi Suresh,The Wordfence plugin has detected an issue with Amelia but this is because of the option  "Enable usage for older IE browsers"in the Activation settings. If you keep this disabled JS wont r ... Martinez Woocommerce + Invoice for balanceClosed   Amelia   Updated June 28, 2024 at 1:26pm   2 Most recent comment from Uroš Jovanović:Hello Martinez,Thank you for reaching out to us.As noted, this is no Amelia feature, and as such, we cannot control what is displayed there and what is not.Until we release a native Amelia invoice opt ... Irena time of booking/ confirmationClosed   Amelia   Updated June 28, 2024 at 1:15pm   9 Most recent comment from Uroš Jovanović:Hello Irena,Thank you for the update on this.As we could not figure out what the issue is after our previous response, can you please provide me with the screen recording of this whole process and I  ... Adam O. Reoccurring paymentsClosed   Amelia   Updated June 28, 2024 at 11:28am   4 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for the update on this.We cannot tell as we do not have that integration with WooCommerce, and you will have o test this out and let me know if it works or not.Looking forward to ...