As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Andzelika "Slot Unavailable" After UpdateClosed   Amelia   Updated October 21, 2024 at 5:22am   13 Most recent comment from Marko Davidović:Hello again, This temporary solution worked for most of the users but unfortunately there is no other solution until the fix is implemented with the update by our dev team. They are working on it and ... Martin JARVIS What are 'Spots' when adding / editing employees?Closed   Amelia   Updated October 21, 2024 at 5:21am   4 Most recent comment from Marko Davidović:Hello again, Yes, if you set this to 2 this would be a group appointment with two customers. This "I need to allow 1 employee to accept 2 separate appointments for the same time period."I need to allo ... April Lea Having an employee catalogue for users to browse similar to servicesClosed   Amelia   Updated October 20, 2024 at 4:10pm   2 Most recent comment from Uroš Jovanović:Hello April, Thank you so much for taking the time to provide us with your feedback and suggestions. We truly value hearing from our users, as it helps us understand how we can improve and provide a b ... varia bonora customer panel 2.0 not show packagesClosed   Amelia   Updated October 18, 2024 at 1:48pm   8 Most recent comment from Uroš Jovanović:Hello Varia, You could book a package on the back-end with this email: [email protected] (it's my private email for testing) and I will log in and will perform checks. Looking forward to your re ... Aurore Pantel pas de bouton paramètres générauxClosed   Amelia   Updated October 18, 2024 at 1:21pm   2 Most recent comment from Uroš Jovanović:Hello Aurore, Thank you for reaching out to us. For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your websi ... James Authorize.netClosed   Amelia   Updated October 18, 2024 at 12:54pm   2 Most recent comment from Uroš Jovanović:Hello James, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Davy Request for Refund - Amelia WP Elite LicenseClosed   Amelia   Updated October 18, 2024 at 12:11pm   4 Most recent comment from Marko Davidović:Thank you for contacting us. It appears that you've already opened a ticket regarding this matter, and my colleague has responded to it. Kindly continue addressing the issue through that ongoing ... Miguel Duplicate EvetClosed   Amelia   Updated October 21, 2024 at 5:24am   15 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that has been fixed with the latest version of Amelia Just update Amelia to latest version and make sure to purge the c ... Martin rendez-vousClosed   Amelia   Updated October 18, 2024 at 11:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ... BretonVanessa Intégration service sur site webClosed   Amelia   Updated October 18, 2024 at 11:47am   4 Most recent comment from Stefan Petrov:De rien, Vanessa. Si vous avez d'autres questions, n'hésitez pas à ouvrir un nouveau ticket et nous serons ravis de vous aider. Bonne journée ! Daniela Amelia not showing any info in various screensClosed   Amelia   Updated October 18, 2024 at 10:53am   8 Most recent comment from Uroš Jovanović:Hello Daniela, It is weird because I could not replicate this issue, it must be something specific with the device and browser. Glad to hear that it works fine in Chrome. Please let me know if you hav ... Maria Binder google calender integrationClosed   Amelia   Updated October 18, 2024 at 10:24am   8 Most recent comment from Uroš Jovanović:Hello Maria, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Philipp Using several event tagsClosed   Amelia   Updated October 18, 2024 at 10:19am   4 Most recent comment from Stefan Petrov:You are welcome, Philipp. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Bhupendra We facing issue in amelia plugin for booking appointmentClosed   Amelia   Updated October 18, 2024 at 9:35am   6 Most recent comment from Marko Davidović:Hello again, This is most likely related to conflict of roles as we mentioned in our previous reply.Did you check for that? In case that you did not we will send this to you again -  Can you please c ... Erkki Email has not been sentClosed   Amelia   Updated October 18, 2024 at 8:53am   10 Most recent comment from Uroš Jovanović:Hello Erkki, Glad to hear that the emails are sent fine now. When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will he ...