As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Husein Wrong order..Closed   Amelia   Updated October 23, 2024 at 2:04pm   2 Most recent comment from Stefan Petrov:Hello Husein, Thanks for reaching out to us. No problem, you can either upgrade or purchase a new license from our website.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" c ... CARLOS ATRISTAIN Assistance with Separate Stripe Accounts for Multiple LocationsClosed   Amelia   Updated October 23, 2024 at 12:23pm   2 Most recent comment from Uroš Jovanović:Hello Carlos, Thank you for reaching out to us. For setting up separate Stripe accounts for each location, the only option available in Amelia is to use Stripe Connect. This allows you to connect indi ... Andzelika Clarification on Deleting 1e_amelia_notifications_log Table DataClosed   Amelia   Updated October 23, 2024 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Andzelika, Thank you for reaching out to us. The 1e_amelia_notifications_log table is used to collect logs for notifications, enabling Amelia to check for any reminders or follow-ups that need t ... John Edward Labor Payment Authorization HoldClosed   Amelia   Updated October 23, 2024 at 10:58am   4 Most recent comment from Uroš Jovanović:Hello John, Thank you for your message and for upvoting the suggestion related to your concern. In the meantime, I suggest implementing the Payment Link option. This allows your customers to pay via e ... Kay Carter configurationClosed   Amelia   Updated October 23, 2024 at 10:55am   6 Most recent comment from Uroš Jovanović:Hello Kay, We will respond to the other ticket that you created as soon as possible. I appreciate your patience. Andres Mendez Prices for specific days and timeClosed   Amelia   Updated October 23, 2024 at 7:23am   8 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Nigel Displaying appointment calendar on Mobile deviceClosed   Amelia   Updated October 23, 2024 at 7:15am   8 Most recent comment from Marko Davidović:Hello again, This was a specific issue on your end not sure why our dev team did not send us additional feedback but we have around 80000 if users so with millions of their customers only a handful ha ... tayef I can't activate itClosed   Amelia   Updated October 23, 2024 at 6:54am   2 Most recent comment from Stefan Petrov:Hello tayef, Thanks for reaching out to us. This is probably because you have the lite version installed. You would need to remove the lite version, install the pro license, clear the cache, and enter ... Tim Is There A Way To Delete TagsClosed   Amelia   Updated October 23, 2024 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. As you may know, one way ( the user-friendly way) to delete Event Tags directly through Amelia, can be to manually go into each Event and simply delete ... Al Calender doesn't workClosed   Amelia   Updated October 23, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Something is not set up properly and most often is one of these issue You set to big buffer times - they count in service length  You did not assigned t ... LE THI BE HA Re install AmeliaClosed   Amelia   Updated October 23, 2024 at 6:23am   2 Most recent comment from Stefan Petrov:Hello LE THI BE HA, Thanks for reaching out to us. Since you have only one domain, you would need to remove the license from the old Wordpress and install the same license on the new Wordpress / Domai ... Dima Vaneva Issue with Applying Coupons for EventsClosed   Amelia   Updated October 23, 2024 at 5:39am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Cesar Cancino Support APIClosed   Amelia   Updated October 22, 2024 at 4:50pm   2 Most recent comment from Uroš Jovanović:  Hello, Thank you for reaching out. Could you please provide more details on what specific integration you need assistance with? That way, we can offer the most accurate guidance. sim How to change language?Closed   Amelia   Updated October 22, 2024 at 4:44pm   2 Most recent comment from Uroš Jovanović:Hello Sim, Please check the following article for this purpose: Using Multiple Languages in Amelia Let me know if that works for you. Hilde Quisquater use of couponsClosed   Amelia   Updated October 22, 2024 at 4:28pm   2 Most recent comment from Uroš Jovanović:Hello Hilde, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...