As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Andreas TranslationClosed   Amelia   Updated June 7, 2019 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello Andreas.Unfortunately at the moment something like this is not possible. I don't know how we can add support for translation of these string, because they are dynamically added and doesn� ... Reece Appointment Status OrdersClosed   Amelia   Updated June 6, 2019 at 1:31pm   5 Most recent comment from Aleksandar Vuković:Hello Reece.Ah, sorry for misunderstanding - that's a whole different process.Unfortunately, payment is being processed when they complete the booking - doesn't matter if you set the appoin ... misterwoodman Woodruff upgradingClosed   Amelia   Updated June 6, 2019 at 1:24pm   6 Most recent comment from Aleksandar Vuković:Hello again misterwoodman.We can offer you a one-time 70% discount for the Pro version. You will continue to have support one year after purchase, and of course all upcoming updates.The subscription ... Gennaro Giordano Manager Can see only specific employees and serviceClosed   Amelia   Updated June 6, 2019 at 10:36am   3 Most recent comment from Miloš Jovanović:Hi Gennaro,Thank you for your purchase.Here is the link of our documentation where you can see what every role does.The “Amelia Manager” role has almost the same permissions as an “Administrator ... Cole Gammer Booked appointments still showing on page and are being booked by other clientsClosed   Amelia   Updated June 6, 2019 at 9:32am   2 Most recent comment from Isidora Markovic:Hi Cole,Thank you for your purchase.Sorry for inconvenience,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Gregory Patier Wrong Appointment Date In Cancellation NotificationClosed   Amelia   Updated June 6, 2019 at 8:06am   2 Most recent comment from Isidora Markovic:Hi Gregory,Thank you for your purchase.Yes there is an issue on our side with that date in cancellation notifications and it is forward to my development team to investigate and it will be fixed for ... Brendan plugin setup: book multiple slotsClosed   Amelia   Updated June 6, 2019 at 7:57am   2 Most recent comment from Isidora Markovic:Hi Brendan,Thank you for your purchase.Unfortunately at the moment it is not possible to book multiply appointments. We have that feature on our road map, but there is a few features that have high p ... Grupo Mercadeo It is possible to send an appointment to Amelia from a POST or GET request from an external program or through API.Closed   Amelia   Updated June 5, 2019 at 5:56pm   5 Most recent comment from Grupo Mercadeo:Okay,I will be attentive to any novelty.Thank you. bobygoma Shared appointments in serviceClosed   Amelia   Updated June 5, 2019 at 10:55am   2 Most recent comment from Miloš Jovanović:Hi bobygoma,Thank you for your purchase.Unfortunately there is no built in feature but I can give you a workaround for this.All 3 employees should be connected to the same Google calendar, and when on ... Naïs Plugin activationClosed   Amelia   Updated June 5, 2019 at 9:38am   4 Most recent comment from Aleksandar Vuković:You're welcome Naïs.I'm glad to hear you have it resolved. I haven't run into ARK until now, but will note it for future reference.Best regards. todd Multiple Payment AccountsClosed   Amelia   Updated June 4, 2019 at 4:19pm   3 Most recent comment from Sean Alsobrooks:This would be amazing! JimKalligas Mobile appointment info invisibleClosed   Amelia   Updated June 4, 2019 at 2:06pm   6 Most recent comment from Isidora Markovic:Hi JimKalligas,In meanwhile some of our employees using OnePlus A5010 and we can see that is working fine.(attachments) We are not sure why is not working on your mobile model. Unfortunate at the mom ... Beth Sanders AnalyticsClosed   Amelia   Updated June 4, 2019 at 1:34pm   4 Most recent comment from Aleksandar Vuković:Hi again Beth.Yes, you can use hooks like beforeConfirmedBooking that will be triggered when your customers confirm booking. You can set that redirect URL that you need like on this script (we use  ... Arjan Roos No employees in treatment creationClosed   Amelia   Updated June 4, 2019 at 12:59pm   6 Most recent comment from Isidora Markovic:Hi Arjan,You are welcome.This can happened when customers use servers with database where foreign keys are not allowed, or queries that make foreign keys from plugin or themes are not allowed. This w ... [email protected] Automatic ApprovalClosed   Amelia   Updated June 4, 2019 at 10:53am   4 Most recent comment from Aleksandar Vuković:Hello again Renae.Here's what's causing the issue:Your services have minimum and maximum capacities defined:And, under appointment settings you enabled the option to be able to book even if ...