As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Chunibyuu 2 different layout in content switcherClosed   Amelia   Updated November 20, 2024 at 11:44am   15 Most recent comment from Stefan Petrov:Hi Chunibyuu, We understand, but currently, this is not how Amelia is designed to work. As said, the location is assigned to an employee and this can't be changed. Feel free to suggest this or an ... James Fouché Finance pageClosed   Amelia   Updated November 20, 2024 at 11:06am   9 Most recent comment from Stefan Petrov:Hi James and Harry, Please open a new ticket on Ticksy and we will provide a fix there.  Thanks. João Peixoto Amelia book fixed time slot for tourClosed   Amelia   Updated November 20, 2024 at 10:25am   4 Most recent comment from Marko Davidović:Hello again, Glad to hear that we helped as for your question you can allow extras with or without duration. But this is all defined in employee work hours. So if you set that you are working from 10 ... Miguel problems with updateClosed   Amelia   Updated November 20, 2024 at 9:28am   10 Most recent comment from Uroš Jovanović:Hello Miguel, We have noted an issue when there is a staff or organizer set up for an event, it does not show up in the event calendar. We will have this resolved as soon as possible. Gila Dávid Employee panel can't loginClosed   Amelia   Updated November 20, 2024 at 8:54am   9 Most recent comment from Stefan Petrov:You are welcome, David, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Luis Caldas Step-by-Step Booking FormClosed   Amelia   Updated November 20, 2024 at 8:06am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Emplyoees must have mail entered. As for the employees' emails, if you use Goog ... Lonneke Westerhof After accepting an appointment the duration of the appointment changesClosed   Amelia   Updated November 20, 2024 at 7:49am   12 Most recent comment from Stefan Petrov:Hi Lonneke, I suppose it's the Outlook Calendar configuration itself. I've seen some use cases where Outlook works like this by default. It automatically converts the appointment time as per ... Andy Bats Working hours and pauzeClosed   Amelia   Updated November 20, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set this in emplyoee work hours not in general work hours. The availability of the service is defined by employees' working hours, so yo ... Rafal Keyboard on Mobile Step Booking Form 2.0Closed   Amelia   Updated November 20, 2024 at 7:38am   13 Most recent comment from Stefan Petrov:Hi Rafal, The issue is not present on all iPhone platforms. For example, it's only present for iPhone 14, pro, 13, and devices with v16 and v15. Developers will investigate further and they will ... Sally Lovett Do you have a waiting list feature?Closed   Amelia   Updated November 20, 2024 at 7:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Waiting list is only for events not for services. So if you are using services this is not possible Im afraid. If you are using event then you can use th ... Rakib Miah Inquiry about single Employee pageClosed   Amelia   Updated November 20, 2024 at 7:18am   4 Most recent comment from Marko Davidović:Hello agian, No, there is no such option in Amelia. You need to create separate page for each emplyoee in WP and then you can set separate booking form for each employee as we mentioned below. Should ... emilie Zapier supportClosed   Amelia   Updated November 20, 2024 at 6:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please give us a little more detail what and how you want to achieve and we an ask our Dev team for a feedback and advice. Looking forward to you ... Francisco Latapiat Assistance Needed to Configure 50-Minute Intervals with BreaksClosed   Amelia   Updated November 20, 2024 at 6:16am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Robert Pothier Employee already exists...but DOESNTClosed   Amelia   Updated November 19, 2024 at 5:36pm   2 Most recent comment from Uroš Jovanović:Hello Robert, Thank you for sharing the details of the issue. It seems like the name or email you’re using for the new employee might already exist in the Customers section or among the WordPress us ... Phil Gehrke No booking possible frontend - no administration in backend possible - endless loop on Plugin SiteClosed   Amelia   Updated November 19, 2024 at 5:15pm   3 Most recent comment from Uroš Jovanović:Hello Phil, Thank you for reaching out to us. Can you please reinstall the Amelia plugin and let me know if the issue has been resolved? Looking forward to your reply.