As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Vrushabh Infozzle User photo is not appearing in employee panelClosed   Amelia   Updated November 18, 2024 at 8:35am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. Thoiise formats are not supported at this time so what you want is not possible at this time Im afriad. In light of this, ... julio estrella campo personalizado y reservas en mismo horarioClosed   Amelia   Updated November 18, 2024 at 8:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3763792/ My colleag ... Siyeong Tax set upClosed   Amelia   Updated November 18, 2024 at 8:19am   2 Most recent comment from Stefan Petrov:Hi Siyeong, I hope you are doing well. When configuring Tax, please note that you have two options "exclude" and "include" taxes in Payment settings. If configured to exclude, taxes will be calculated ... benjamin notification for recurring appointmentsClosed   Amelia   Updated November 18, 2024 at 8:00am   2 Most recent comment from Stefan Petrov:Hi benjamin, You might notice two options in the notification templates (text and HTML). To switch to HTML mode, add the "break" element.    PO YAO HUANG request for account setting and appointment settingClosed   Amelia   Updated November 18, 2024 at 7:16am   4 Most recent comment from Marko Davidović:Helo again, When you have several questions or issues please open a new separate ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in ... Roger HUE Mise à jourClosed   Amelia   Updated November 18, 2024 at 7:01am   2 Most recent comment from Uroš Jovanović:Hello Roger, Thank you for reaching out to us. Please check the following article for this purpose: Updating the plugin to the latest version Let me know if that works for you. Fatima Notification PlaceholdersClosed   Amelia   Updated November 18, 2024 at 7:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Most likely you are just testing notifications and sense there are not actual booking and data to be sent you see the placeholders. But is you for exampl ... Julien Kohnhauser Booking only for known clientsClosed   Amelia   Updated November 18, 2024 at 6:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This would some sort of membership feature and Amelia doesn't have this yet. But t ... Kim Bo Christensen Show booking in 24-hour formatClosed   Amelia   Updated November 18, 2024 at 6:55am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. As far as we understand this is resolved but just in case we will explain how this works. Amelia doesn't have date and time settings, so to change t ... Maico Staal Edit appointment detailsClosed   Amelia   Updated November 18, 2024 at 6:54am   6 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Ryan Hynd HELPClosed   Amelia   Updated November 18, 2024 at 6:53am   4 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new seperate ticket for each question, and we will help you there. In that way, issues and questions that are related to different ... Anja in der Weide Google maps integration - where does it appear in the frontend?Closed   Amelia   Updated November 18, 2024 at 6:27am   4 Most recent comment from Uroš Jovanović:Hello Anja, Thank you for your message. The behavior you're describing is expected. The Google Map you see on the back-end when setting a location is only for admin reference. On the front-end ev ... James Poindexter Booking Time BlocksClosed   Amelia   Updated November 18, 2024 at 6:17am   4 Most recent comment from Uroš Jovanović:Hello James, In Amelia, the maximum allowed duration for a single booking is 24 hours, so selecting a block of multiple consecutive days within a single appointment is not supported by the plugin. The ... Anja in der Weide Zoom link placeholder formatClosed   Amelia   Updated November 17, 2024 at 2:12pm   2 Most recent comment from Uroš Jovanović:Hello Anja, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... jamil davod abdi Stripe priceplan uppgrade issueClosed   Amelia   Updated November 17, 2024 at 2:09pm   2 Most recent comment from Uroš Jovanović:Hello Jamil, For that purpose, you will have to download the Pro version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it should be fine ...