We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

CONDE Display issue using shortcode in Advanced Tabs Essential Addons PluginClosed   wpDataTables   Updated October 2, 2024 at 6:14pm   4 Most recent comment from Miloš Jovanović:Hi Conde, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Victor Torres Rubio Strange behavior after updateClosed   wpDataTables   Updated October 2, 2024 at 6:06pm   10 Most recent comment from Miloš Jovanović:Hi Victor, As mentioned, the issue which happens for you in the latest Plugin version, it does not happen on our Test sites and tables; As you saw on our video - for us everything still works as it wa ... Barnabás Nagy PDF generation for Report BulderClosed   wpDataTables   Updated October 2, 2024 at 4:22pm   5 Most recent comment from Miloš Jovanović:Hello Barnabás, Our developers are working on adding the PDF option for the Report Builder - but unfortunately, there is still a lot of work to be done as well as a lot of QA Testing before it gets f ... David Burley Two Tables lookupClosed   wpDataTables   Updated October 2, 2024 at 10:57am   2 Most recent comment from Miloš Jovanović:Hi David, If we understood correctly, the main goal is to create a relation between the tables via a common column ID field - so when Table A row is selected, Table B should load with showing only tho ... Alek Beynenson Printing of URL/Email columnsClosed   wpDataTables   Updated October 2, 2024 at 9:45am   4 Most recent comment from Miloš Jovanović:Hi Alek, My apologies, I did not realise it at first, thank you for the clarification, I see what you mean now.Unfortunately, we don't have any way to change how the links are going to look for p ... Victor Silva Error Limit 10Closed   wpDataTables   Updated October 2, 2024 at 9:01am   2 Most recent comment from Miloš Jovanović:Hello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3735351 For future reference, please don't open multip ... Victor Silva Support whit featureClosed   wpDataTables   Updated October 2, 2024 at 8:59am   2 Most recent comment from Miloš Jovanović:Hi Victor, Apology for the late reply. Did you first import our SQL table into your database, before trying to make this Query to call it? If you haven't already, as it says in the Documentation ... David Burley Conditional FormattingClosed   wpDataTables   Updated October 1, 2024 at 9:16pm   2 Most recent comment from Miloš Jovanović:Hi David,My apologies, I am struggling to visualise/connect all the details which are taken into account for this conditional logic - but I believe we can understand the main limitation/point, which i ... David Burley Updating two rows at same timeClosed   wpDataTables   Updated October 1, 2024 at 9:07pm   3 Most recent comment from Miloš Jovanović:Hi David,Sorry, I just thought of a possible workaround idea, which can allow you to edit multiple rows - if they need to have the same information.This is only possible for our manual tables - they h ... Joe Bond Sorting a table with blank cellsClosed   wpDataTables   Updated September 25, 2024 at 9:45pm   4 Most recent comment from Miloš Jovanović:Hi Joe, I see what you mean. For the time being, we don't have any custom way to achieve it, unfortunately. I will keep checking with our developers over time - if we find any custom workaround t ... Alan Todd Action on row clickClosed   wpDataTables   Updated September 25, 2024 at 5:28pm   1 Most recent comment from Alan Todd:Hi Milos,I'm baaaack! Hope you're doing well. I'm hoping to be able to click on an image in a table column and launch a new page, passing the image's filename to the new page. Is ... Milan Data CalculationClosed   wpDataTables   Updated September 25, 2024 at 12:50pm   2 Most recent comment from Miloš Jovanović:Hi Milan, Sorry to disappoint you, but at this time, we don't have any workaround to move the calculation row above the headers, when it's part of the table. 2. We are also unable to provid ... Khanh Vo When clicking it sort, is it possible for it to default to descending rather than ascending?Closed   wpDataTables   Updated September 25, 2024 at 11:39am   4 Most recent comment from Miloš Jovanović:Hi Khanh Vo, You're welcome, I am happy to help. :) If anything else comes up, please don't hesitate to open new tickets, we will always do our best to assist as quickly as possible.     I ... David Burley Hiding RowsClosed   wpDataTables   Updated September 24, 2024 at 3:51pm   2 Most recent comment from Miloš Jovanović:Hi David, Sorry to disappoint you, but we don't have any built-in way to set up the table/column to only show one/most recent row and hide all other duplicate rows from it. We do have the Conditi ... Raymond Pre filled Cells / Table template for each useClosed   wpDataTables   Updated September 24, 2024 at 6:51am   3 Most recent comment from Raymond:Hello, thanks for the reply! Actually what we need is, that if a newly registered user enters a page she will see a full table with prefilled cells and she only needs to fill all the blank cells(front ...