We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jean-Marc Hans Premium supportClosed   wpDataTables   Updated October 15, 2024 at 5:16pm   6 Most recent comment from Miloš Jovanović:Hi Jean-Marc, You're welcome, I am happy to advise. Please don't hesitate to reach out to us if there are any additional questions. Thank you. Tristan Toms Upgradinging my packageClosed   wpDataTables   Updated October 15, 2024 at 4:41pm   2 Most recent comment from Miloš Jovanović:Hi Tristan, Discounts can not be applied to upgrades or renewals - that is why you are seeing the standard price in that situation. There is a workaround how you can take advantage of the discount and ... Wendy RatingsClosed   wpDataTables   Updated October 14, 2024 at 5:27pm   3 Most recent comment from Wendy:I tried entering that in several different ways and it just doesn't work for me. Also, that cell value is not a value that is available from the drop down menu. Sorry.  Jon Draper Set cell font colourClosed   wpDataTables   Updated December 25, 2024 at 7:44pm   3 Most recent comment from Miloš Jovanović:Hi Jon, Just following up - not sure if you resolved the issue for the Fixed Header in the meantime, but wanted to advise you we found a new bug for our Fixed Headers feature and we have a temporary f ... Phil Clerkin CSS showing on front endClosed   wpDataTables   Updated October 14, 2024 at 12:41pm   2 Most recent comment from Miloš Jovanović:Hi Phil, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. We appreciate your patience. Our developers isolated the bug, and they'll add it to th ... BERHAN SONER Saving IssueClosed   wpDataTables   Updated October 12, 2024 at 5:50pm   4 Most recent comment from BERHAN SONER:HiI have a manually created table consisting of 46 columns and 307 rows.Here are the issues I have experienced in 2 days.1- I applied Transform value to one integer column ({kontaktel.value}) Cause I ... Daniel Responsive table in desktop browserClosed   wpDataTables   Updated October 12, 2024 at 1:47pm   1 Most recent comment from Daniel:I test responsive tables by resizing the browser window. If I resize a desktop browser window to simulate a mobile device browser, the columns just get squished, whereas on an actual mobile device t ... David Burley Can't access tables since migrationClosed   wpDataTables   Updated October 11, 2024 at 8:33pm   6 Most recent comment from Miloš Jovanović:Hi David, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... [Deleted User] Reorder rowsClosed   wpDataTables   Updated October 11, 2024 at 12:31pm   12 Most recent comment from Miloš Jovanović:Hi Chris, Thank you for sharing that workaround idea with us, we will make a note of it.   Thank you for your feedback, we will pass it to our management. At the moment, unfortunately, we still don&# ... Jim Radford Display on Mozilla FirefoxClosed   wpDataTables   Updated October 10, 2024 at 9:15pm   6 Most recent comment from Jim Radford:Hi DavidThe website has it's own dedicated hosting. Also my team are super smart with this sort of thing. The source data sits on a Google sheet. Cheers. Jim Radford Steve Bowen Adding tablesClosed   wpDataTables   Updated October 9, 2024 at 9:28pm   2 Most recent comment from Miloš Jovanović:Hi Steve, Once the table is created - if you mean to go back one step, to the graphical interface of the "SQL Query helper tool", that is not possible. You can only use the graphic interface helper be ... Dimitris Vayenas Usability issuesClosed   wpDataTables   Updated October 9, 2024 at 1:07pm   4 Most recent comment from Miloš Jovanović:Hi Dimitris, Thank you for reporting the conflict with a .row class. I will pass this to our developers - but if you can please provide more details to identify the conflict, such as what is the Plugi ... Amer Ahmed StackedLineChart not saving color (HighChart)Closed   wpDataTables   Updated October 8, 2024 at 2:11pm   2 Most recent comment from Miloš Jovanović:Hello,  We found a new bug for all our charts.This bug only happens with the latest 6.7.1 version.The custom colors are not getting saved when we change them on the chart series. Our developers will ... Danilo PHP 8.2 compatibilityClosed   wpDataTables   Updated October 7, 2024 at 9:08am   2 Most recent comment from Miloš Jovanović:Hi Danilo, Yes, I am personally testing wpDataTables on my test site for PHP versions 8.2 and 8.3. I can confirm they are both compatible, I am unable to see any issues/errors. Our QA Team is also tes ... Michael Display of FormattingClosed   wpDataTables   Updated October 3, 2024 at 9:33pm   4 Most recent comment from Miloš Jovanović:Hi Michael, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets.     I wanted ...