We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michal Table is not visible in post/articleClosed   wpDataTables   Updated August 12, 2021 at 12:28pm   2 Most recent comment from Aleksandar Vuković:Hello MichalI can see that tables 11 and 17 loads without issues, but I can't say what's going on with table 16 without taking a look at your site.Please provide me a temporary WP-admin (a ... Trace Carlson Custom sortingClosed   wpDataTables   Updated August 12, 2021 at 11:09am   5 Most recent comment from Aleksandar Vuković:Hello Trace.Since this is a string-type column, the sorting behavior cannot be changed to suit your needs.A workaround in this situation would be to add a new integer column and add an ID to each row, ... Kyle Nemacheck Programmatically changing the skinClosed   wpDataTables   Updated August 12, 2021 at 10:44am   4 Most recent comment from Aleksandar Vuković:That's great news, Kyle.Thanks for letting me know! Carlos Martins Alves Images on the Table with a not a single fileClosed   wpDataTables   Updated August 12, 2021 at 10:29am   6 Most recent comment from [deleted]:Hi Carlos!You can do so by going to column settings > data, and then choosing the column type as Image: Admin Democratest Force reload dataClosed   wpDataTables   Updated August 11, 2021 at 10:36am   2 Most recent comment from Aleksandar Vuković:Hello there.wpDataTables only has an auto-refresh timer, which can be used for manual or SQL query-based tables. It refreshes the table after the given amount of time (in seconds).To initiate a refres ... Martin Column filtering not working for table created using an INNER JOINClosed   wpDataTables   Updated August 10, 2021 at 1:58pm   4 Most recent comment from Aleksandar Vuković:Great news, MartinThanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andressa text alignmentClosed   wpDataTables   Updated August 10, 2021 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello AndressaThank you for your purchase.This can only be achieved with some custom CSS. You can access column settings, and add a custom CSS class to the column - for example, "aligntext":Then, go ... Ian Grant Removing custom data buttons from TinyMCEClosed   wpDataTables   Updated August 10, 2021 at 9:37am   5 Most recent comment from Aleksandar Vuković:Thanks for letting me know, IanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave Haner API slowClosed   wpDataTables   Updated August 8, 2021 at 10:03am   2 Most recent comment from [deleted]:Hi DaveThank you for reaching out to us.How big is the Google Spreadsheet table. These tables are non-server-side tables, which means that the entire table is added to the page using JavaScript, inste ... Gary L becker ActivationClosed   wpDataTables   Updated August 7, 2021 at 3:49pm   2 Most recent comment from [deleted]:Hi GaryThank you for reaching out to us. Can you please tell us how can we assist? Martin Merging TablesClosed   wpDataTables   Updated August 7, 2021 at 1:38pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Gary L becker ActivationClosed   wpDataTables   Updated August 6, 2021 at 2:13pm   2 Most recent comment from [deleted]:Hi Gary,thank you for reaching out to us!Can you please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purch ... Ryan Hawkinson Tree Chart ColorsClosed   wpDataTables   Updated August 6, 2021 at 1:49pm   5 Most recent comment from [deleted]:Hi Ryan,anytime; I'm glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. IW charts load very slowlyClosed   wpDataTables   Updated August 6, 2021 at 11:56am   4 Most recent comment from Aleksandar Vuković:Hi again IWUnfortunately, there's not much you can do to increase the loading speed. If you have some caching plugins, try disabling them on pages where the tables and the charts load.Another opt ... ian wpDataTables won't recognize tables after renameClosed   wpDataTables   Updated August 6, 2021 at 6:50am   5 Most recent comment from Aleksandar Vuković:You're welcome! If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.