Hi allen cheyette,
Thank you for your purchase.

Can you please send me the link of that spreadsheet so I can take a look and try to reproduce the issue on my side.

Best regards.

Hi allen cheyette,

 I send you a request for access so please notify me here when you approve it.

Best regards.

Hi allen cheyette,
 

The first thing i noticed is that the file is not properly created.

You must have the column name and as i can see there is no column name for the column B ( attachment) 

I also made an example from your file so you can try to use this link for creating the table.

Best regards.

Hi allen cheyette,

I added in my file and approved you so you can use my table that I created for you.

Let me know the result.

Bet regards.

Hi allen cheyette,

Strange I am also getting that error now.

It looks like the issue is with the URL provided by the Google.

Can you please try to recreate the table on a new spreadsheet ( just paste the content of it) and publish again.

Also please tell me is the table from the link that I provided you is working.

Best regards.

Hi allen cheyette,

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

HI allen cheyette,

I logged in successfully and I was able to reproduce the issue but also I was able to create a table from my file. ( wpdatatables support 

It looks like there is some odd issue with your spreadsheet and the URL that is rendered after the spreadsheet is published.

The only difference between our links are the last number in the URL 

Your number is 1356337153 and mine is 0 but this numbers are generated from the Google.

Can you please tell me are you on a Bluehost server maybe.

Best regards.

Hi allen cheyette,

Can you please tell me if everythig is working fine regarding this issue.

Best regards.

Hi allen cheyette,

I can see that you open a new ticket with the same issue below so I will close this one.

Due to our support policy I must kindly ask you to not open more then one ticket with the same issue.

Our working time is from 10:00 to 17:00 CET and our agents will response you as soon as possible.

Thank you for understanding.

Best regards.