We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

john Plug inClosed Pre-purchase questions for wpDataTables   Updated January 3, 2018 at 11:01am   7 Most recent comment from [deleted]:Hi John,"I have found a fairly good instruction page that allows a trial. It says something like it is flushed every 15 minutes. Does that mean I have 15 minutes to trial it?"- It get flushed every 15 ... dmh089 Extracting Column DataClosed   wpDataTables   Updated January 3, 2018 at 10:30am   2 Most recent comment from Miloš Jovanović:Hi dmh089,Thank you for your purchase and happy New Year.If the tables are server side the export tolls like PDF, CSV files will export the visible rows. ( in this case the filtered rows) You can fi ... binaweb Add/import 100+ new entries to existing tablesClosed Pre-purchase questions for wpDataTables   Updated January 3, 2018 at 9:54am   3 Most recent comment from [deleted]:Hi binaweb,Thank you for your inquire.If you want to create table that will show the data from MySQL then you just need to replace or update file on the server. Our plugin reads data from file on ev ... Jeferson Amorim page_id in mysql queryClosed   wpDataTables   Updated January 3, 2018 at 7:10am   2 Most recent comment from Isidora Markovic:Hi Jeferson,Thank you for your purchase. Sorry for late response. We were closed during New Year holidays.wpDataTables has a built-in WPDB query constructor. It has a graphical user interface which ... diamondw DataTables warning: table id=table_1 - Ajax error.Closed   wpDataTables   Updated December 29, 2017 at 5:13pm   14 Most recent comment from diamondw:Yes it is working now I downgraded WP data tables. Since I went back to the old version there are no longer any problems. Yankos WPdatatable installClosed   wpDataTables   Updated December 29, 2017 at 4:01pm   10 Most recent comment from Isidora Markovic:Hi Yankos,You are welcome.  Glad that we help you. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave ... Tammy Cant work thisClosed   wpDataTables   Updated December 29, 2017 at 3:59pm   10 Most recent comment from Isidora Markovic:Hi Tammy,You are welcome.If the have some custom boostrap file may be some conflict, but it's not always the case. Because we are using also bootstrap. If you have any more issues feel free to open ... Quint Specify Series VisibilityClosed   wpDataTables   Updated December 29, 2017 at 9:43am   3 Most recent comment from Miloš Jovanović:Hi Quint,Thank you for your purchase.Looking at your code it looks like there are no changes needed or any modification so good job on writing it.Hope that everythig is working fine.Best regards. Francisco Phone number formatClosed   wpDataTables   Updated December 29, 2017 at 9:30am   2 Most recent comment from Isidora Markovic:Hi Francisco,Thank you for your purchase.Yes you get different number because you use integer column type and there is php intiger limitation that you can use numbers. The size of an integer is pl ... strutture_energia table stylingClosed   wpDataTables   Updated December 29, 2017 at 7:14am   2 Most recent comment from Isidora Markovic:Hi strutture_energia,Thank you for your purchase. 1.Can you please send me a link of that page on frontend so I can investigate why is not the same like in backend? 2.You can change table width ad ... TheFields Unable to view tablesClosed   wpDataTables   Updated December 28, 2017 at 4:44pm   4 Most recent comment from Isidora Markovic:Hi TheFields,You are welcome.  Glad that we solved the issue. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute ... NordairV MySQL problemClosed   wpDataTables   Updated December 28, 2017 at 4:24pm   2 Most recent comment from Miloš Jovanović:Hi Francis,Thank you for your purchase.When you have query like this our suggestion is to make a VIEW in phpmyadmin or any other database management system and see if the results are good. If results ... Jon HyperLinkClosed   wpDataTables   Updated December 28, 2017 at 11:27am   2 Most recent comment from Isidora Markovic:Hi Jon,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve. Can you please explain me more and send me some example/screenshot so I can give you my sugge ... Miesha Missing Editing Tab in settingsClosed   wpDataTables   Updated December 28, 2017 at 11:25am   4 Most recent comment from Isidora Markovic:Hi Miesha,That option is available just on editable tables. Formidable Forms integration are not editable , so this is not possible at the moment. We are currently working on adding this feature, b ... leo3690 The plugin is not workingClosed   wpDataTables   Updated December 28, 2017 at 10:24am   2 Most recent comment from Miloš Jovanović:Hi leo3690,We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-returnable' ...