We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

usman How to make auto increment fieldClosed Pre-purchase questions for wpDataTables   Updated November 26, 2018 at 2:56pm   9 Most recent comment from Miloš Jovanović:HI CopyrightSlap,May I kindly suggest you to open a new ticket about this question where you will be the owner of the ticket.Our college which is not at the office is assigned for this ticket so it i ... Eduard Doloc 500 error admin-ajax.phpClosed   Amelia   Updated November 26, 2018 at 1:29pm   7 Most recent comment from Eduard Doloc:Yes, that was it, thank you very much! It appears to work now!I have changed to defaults in PHP extensions, again - thank you very much!Have a great day! andrea Data range filteringClosed Pre-purchase questions for wpDataTables   Updated November 26, 2018 at 12:40pm   12 Most recent comment from Miloš Jovanović:HI andrea,Unfortunately no.For example the tables created from Google spreadsheet have a limitation which you can see in our documentation:There is a cache on the Google side, so when you update the ... herm hideClosed Pre-purchase questions for wpDataTables   Updated November 26, 2018 at 11:33am   4 Most recent comment from Isidora Markovic:Hi herm,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We have featured where you can hide table before search, but it is availabl ... Marco Koeleman Bug translation Clear filters in wpdatatablesClosed   wpDataTables   Updated November 26, 2018 at 10:43am   2 Most recent comment from Isidora Markovic:Hi Marco.Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Thank you for reporting this. I will forward t ... Raudels Saving Chart ImageClosed   wpDataTables   Updated November 26, 2018 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello Raudels.Thank You for Your purchase.Please note that exporting a chart is available only through Highcharts.When You create a chart, and get to "Formatting and preview", go to "Exporting" on t ... Aditya Lele Filters not workingClosed   wpDataTables   Updated November 26, 2018 at 10:22am   10 Most recent comment from Miloš Jovanović:Hi Aditya,After that changes can you please tell me do you still have the same issue when the server side is turned on.Best regards. lastadam How to prevent fact DELETE based on Dimension foreign keyClosed   wpDataTables   Updated November 26, 2018 at 10:18am   2 Most recent comment from Miloš Jovanović:Hi lastadam,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. mjs111 Updating wpdatatablesClosed   wpDataTables   Updated November 26, 2018 at 10:03am   2 Most recent comment from Aleksandar Vuković:Hello mjs111.Thank You for Your purchase.When a new update becomes available, the plugin should notify You automatically and update itself if You've entered Your purchase code from CodeCanyon.Both met ... Kevinevanssr 500 ErrorClosed   Report Builder for wpDataTables   Updated November 26, 2018 at 9:41am   2 Most recent comment from Miloš Jovanović:HI Kevinevanssr,Thank you for your purchase.Can you please tell me which version of our plugin and report builders are you using.Best regards. Rosetta Facciolini replacing the excel file via ftpClosed   wpDataTables   Updated November 26, 2018 at 9:36am   6 Most recent comment from Isidora Markovic:Hi Rosetta,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Like I explain you in previous post at the moment we don't have availabl ... aido54 access to reservations for each clientClosed   Amelia   Updated November 26, 2018 at 9:13am   4 Most recent comment from [deleted]:Hi aido,I have attached you the photo of the option. Once you click on the Create New and Save those settings an automatic email will be sent to the customer's email. You don't have the option in the ... Yourphysio online Booking not possible past working hoursClosed   Amelia   Updated November 23, 2018 at 5:29pm   17 Most recent comment from [deleted]:Hi Yourphysio,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!If you have any other questions or issues don't hesitate t ... maximilien_plateau Personal appointmentClosed   Amelia   Updated November 23, 2018 at 1:54pm   4 Most recent comment from Miloš Jovanović:HI maximilien_plateau,Then in this case the best option will be to use Google Calendar.Enter your private appointment in your Google calendar every time you have an appointment and that period will n ... Mustaqim Filter Type BugClosed   wpDataTables   Updated November 23, 2018 at 1:43pm   6 Most recent comment from Isidora Markovic:Hi Mustaqim,Yes there is an issue when you are using special characters in table like (,),%... which is not server-side and use filters like selectbox, checkbox and multiselectbox. This is forward to ...