We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Geuil EmplacementClosed   Amelia   Updated November 28, 2018 at 2:48pm   2 Most recent comment from Miloš Jovanović:HI Geuil,Thank you for your purchase.Glad to hear that you like our plugin,it means a lot to usAs for the question unfortunately something like this is not possible to achieve with the plugin built i ... Site Studio Integrations and APIClosed   Amelia   Updated November 28, 2018 at 2:00pm   5 Most recent comment from Miloš Jovanović:Hi Site Studio,Sorry maybe I did not saw the category of the ticket ( answering for all the categories and plugins is something that I do at the moment which can cause a misunderstanding) My apologi ... maciejkpl Do rows have IDs, referencing single cell data etc.Closed Pre-purchase questions for wpDataTables   Updated November 28, 2018 at 10:59am   2 Most recent comment from Isidora Markovic:Hi maciejkpl,Thank you for your interest in wpdatatables. Unfortunately wpdatatables at the moment don't have feature that you can use single cell shortcode or to show custom columns or rows based o ... G W Activating PLuginClosed   Amelia   Updated November 28, 2018 at 9:26am   2 Most recent comment from [deleted]:Hi Greg,Thank you for your purchase.Can you please update your PHP version? Minimum required PHP version for Amelia is 5.5. hernahi Hernandez mysql queryClosed   wpDataTables   Updated November 27, 2018 at 4:56pm   6 Most recent comment from Miloš Jovanović:Hi hernahi,You are welcome.Hope that everything will work fine now.Best regards. Tim Customize Feature Not WorkingClosed   Amelia   Updated November 27, 2018 at 3:53pm   5 Most recent comment from [deleted]:Hi Tim,Thank you for the purchase.It seams that your server is out of memory. Can you contact your hosting provider, and ask them to increase memory limit. This is the error thrown by the server: Fat ... regnep Center service tilesClosed   Amelia   Updated November 27, 2018 at 3:37pm   6 Most recent comment from [deleted]:Hi regnep,You are welcome. Yes you can use that code also. I thought that the second one will be better, but you can use the first one also.We'd greatly appreciate it if you could take a minute and l ... andrea Right Vertical axis labelClosed Pre-purchase questions for wpDataTables   Updated November 27, 2018 at 1:56pm   5 Most recent comment from andrea:Thanks for your support.With this method i will change the name of that series too. I want that the label on the right will be indipendent from the name of the series (like the label on the left).Reg ... negenduust Amelia updateClosed   Amelia   Updated November 27, 2018 at 12:19pm   4 Most recent comment from [deleted]:Hi negenduust,We didn't yet released the auto update for the version 1.3.3. We found some small issues in this version, that will be fixed for the version 1.3.4, that should be released this week. Af ... allenlinw wordpress account associationClosed   Amelia   Updated November 27, 2018 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi allenlinw,Thank you for your purchase.In our latest update (plugin version 1.3.3) , when you create WP user , email will be automatically send to the employee/customer where employee or customers c ... camal3ao Multiple days bookingClosed   Amelia   Updated November 27, 2018 at 11:03am   2 Most recent comment from Isidora Markovic:Hi camal3ao,Thank you for your purchase.Unfortunately at the moment it is not possible with built in features of plugin. You can book all those appointments but you have to do it separately because i ... Itzerott Woocommerce Cart for Multiple AppointmentsClosed   Amelia   Updated November 27, 2018 at 10:44am   2 Most recent comment from Miloš Jovanović:Hi Aaron,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Your request is quite inte ... John Faults errors issuesClosed   Amelia   Updated November 27, 2018 at 10:00am   46 Most recent comment from [deleted]:Hi John, 1. There were multiple different requests regarding the booking: to add an option for booking multiple services at the same time, at different time, selling the packages, option to choose se ... Paul Rapnikas Create Parent/Child Data EntryClosed   wpDataTables   Updated November 27, 2018 at 9:04am   4 Most recent comment from Isidora Markovic:HI Paul,We have in plan in future to implement add on Master detail where something like this will be possible. I can't tell you exactly when it will be, but I hope that will be in near future.Best r ... jeroen Show title in image columnClosed   wpDataTables   Updated November 26, 2018 at 10:54pm   10 Most recent comment from jeroen:Hi Aleksandar,Thanks for your time and effort. I'll have to check this solution with my client and will share the outcome with you.Regards,Jeroen