As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

jonatanmoerman Don't receive emailsClosed   Amelia   Updated December 27, 2018 at 9:30am   6 Most recent comment from Isidora Markovic:Hi jonatanmoerman,I am glad that email notification is working fine now.From version 1.4 you have option Event Description in Google settings in Amelia plugin. This is a description of the event tha ... Camille Bradbury Wordpress 5.0/Wp Data Tables Plugin Crashes DashboardClosed   wpDataTables   Updated December 27, 2018 at 8:08am   3 Most recent comment from Aleksandar Vuković:Hello Camille.I can close this ticket, but I can't delete it. I don't see any confidential data, so don't worry.I'll get back to You in the other ticket.Best regards. Robert Crimmins using the wpDataTables plugin on another siteClosed   wpDataTables   Updated December 27, 2018 at 8:06am   2 Most recent comment from Aleksandar Vuković:Hello Robert.Again, thank You for Your purchase.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their ... pbcwebadmin Using field value in conditional formattingClosed   wpDataTables   Updated December 27, 2018 at 7:52am   2 Most recent comment from Aleksandar Vuković:Hello pbcwebadmin.Thank You for Your purchase.If I understood You correctly, You would like one column to display data from another column using conditional formatting? For example, You have column ... BHAVESH Update PluginClosed   Amelia   Updated December 26, 2018 at 4:38pm   2 Most recent comment from [deleted]:Hi Bhavesh,Auto update will be released soon, we wait for example 4-5 days after the release and then we release the auto update to avoid any issues but in the meantime you can manually update the pl ... Robert Crimmins values list based on another fields valueClosed   wpDataTables   Updated December 26, 2018 at 3:23pm   6 Most recent comment from Aleksandar Vuković:I am sorry Robert, but I don't keep track of all tickets I've reviewed.Also, there are some problems with that request. As much as I'd like to provide examples, I must point out that most of those ... Jrm57 Can't update the pluginClosed   Amelia   Updated December 26, 2018 at 10:26am   2 Most recent comment from Miloš Jovanović:HI Jrm57,Thank you for your purchase. Auto update will be released soon but in the meantime you can manually update the plugin by following these steps: When downloading the new plugin version from� ... CurtisPyke Separate Times for each classClosed   Amelia   Updated December 26, 2018 at 7:34am   2 Most recent comment from Isidora Markovic:Hi CurtisPyke,Thank you for your purchase.In the latest update version 1.4 (couple day ago) we release feature Custom Schedule settings where you can set exactly what you need. Now you can add perio ... Jesus Column SUM FormulaClosed   Gravity Forms integration for wpDataTables   Updated December 25, 2018 at 9:00am   4 Most recent comment from Isidora Markovic:Hi Jesus,No, total for that column will be number for all rows. When you filter the table, total will be updated depends on of the data that is shown(when server side option is turned off)What you ca ... Roxane Leroy Booking form designClosed   Amelia   Updated December 24, 2018 at 2:02pm   6 Most recent comment from Miloš Jovanović:HI Roxane,Ok lets try with this CSS #am-calendar-picker > div > div.c-day-content-wrapper > div{font-size: 18px !important;}and for the time slots .amelia-app-booking #am-step-booking .am-select-date ... chrisk1115 Feature Request - Site Contact not workingClosed   Amelia   Updated December 24, 2018 at 11:20am   2 Most recent comment from Isidora Markovic:Hi Christopher,Thank you for your purchase.Unfortunately that is not possible with built in features of plugin.Thank you for your suggestion. We constantly strive to make our product better, and deli ... Incep01 Hover Over Cell PopupClosed   wpDataTables   Updated December 24, 2018 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Incep01.Thank You for Your purchase.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days. My advice would be to enable "Resp ... dsbnola BookingClosed   Amelia   Updated December 24, 2018 at 10:38am   4 Most recent comment from Miloš Jovanović:HI dsbnola,Thank you for your purchase.Sorry for late response, but we are not working on weekends.It looks like all the days are full and you can not book anything. Can you please check your setup o ... Jordany Gravity FormsClosed Pre-purchase questions for wpDataTables   Updated December 24, 2018 at 10:31am   2 Most recent comment from Isidora Markovic:Hi Jordany,Thank you for your interest in wpdatatables.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment t ... calvinseng Use charts on back end dashboard widgetClosed Pre-purchase questions for wpDataTables   Updated December 24, 2018 at 10:30am   2 Most recent comment from Miloš Jovanović:HI calvinseng,Thank you for your inquire.Unfortunately you can only display the charts on the front end, and it is not possible to use them on the back end.Best regards.