As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ian Bowden Cannot enter half hoursClosed   Amelia   Updated June 29, 2021 at 12:46pm   4 Most recent comment from [deleted]:Hello Ian,thank you for reaching out to us.You're right, changing the time slot step to 30 minutes will allow you to have this starting time. If you need a time gap of 2 hours, you can always add ... Andrew SMS Next Day ReminderClosed   Amelia   Updated June 29, 2021 at 10:39am   9 Most recent comment from Aleksandar Vuković:You're welcome, AndrewI'm glad to hear that its working well now.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Evan PricingClosed Pre-purchase questions for Amelia   Updated June 29, 2021 at 10:35am   4 Most recent comment from [deleted]:Hi, Evan,Sorry for the delayed response, we don't work on weekends.I apologize for that. I hope that explanation will be more clear:As I mentioned before, if you upgrade the license, you will hav ... Jad Saleh Email notifications not workingClosed   Amelia   Updated June 29, 2021 at 10:24am   12 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Jad, but if you're not willing to troubleshoot this further, there's nothing we can do, unfortunately. Notification settings are as simple as they can be - jus ... Владимир Жиляев affiliateClosed Pre-purchase questions for Amelia   Updated June 29, 2021 at 10:09am   2 Most recent comment from Miloš Jovanović:HI Владимир,Thank you for your inquire.You can check out our affiliate program on this link https://wpamelia.com/amelia-affiliate-program/As for the features you can check it on our document ... Pascal Block Responsive Product TableClosed   wpDataTables   Updated June 29, 2021 at 9:38am   4 Most recent comment from Aleksandar Vuković:You're welcome, PascalGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pawan How to make only some fields editable?Closed   wpDataTables   Updated June 29, 2021 at 9:21am   8 Most recent comment from Aleksandar Vuković:Ah, gotcha, Paul, thanks for that!I do hope others will find this useful. Phil Holmes Client BookingClosed   Amelia   Updated June 29, 2021 at 9:06am   4 Most recent comment from [deleted]:Hi Phil,thank you for contacting backPackages feature is currently available in Pro and Developer licences; it's not a separate plugin, but it depends which licence was purchased. Phil Holmes Booking formClosed   Amelia   Updated June 29, 2021 at 9:04am   8 Most recent comment from [deleted]:Hi Phil,I'm glad to hear that, thank you for letting me knowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Outpeak SL See customer appointments hrecordClosed   Amelia   Updated June 29, 2021 at 8:59am   5 Most recent comment from Outpeak SL:I totally understand Liza. Thank you so much for your reply.Have a good day! Alhanouf Foreign key ,Editor typeClosed   wpDataTables   Updated June 29, 2021 at 8:24am   2 Most recent comment from Aleksandar Vuković:Hello AlhanoufThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.At the moment, if you're u ... Mandy Oldfield Booking events for staffClosed   Amelia   Updated June 29, 2021 at 7:44am   4 Most recent comment from [deleted]:Unfortunately this is not possible.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting ... Michael Email notificationsClosed Pre-purchase questions for Amelia   Updated June 29, 2021 at 7:13am   2 Most recent comment from [deleted]:Hi Michael,thank you for the kind inquiryYou can activate sending emails via SMTP with Office settings below:Server/smart hostsmtp.office365.comPortPort 587 (recommended) or port 25TLS/StartTLSEnabled HArvey Paying final balance after paying depositClosed   Amelia   Updated June 29, 2021 at 7:06am   3 Most recent comment from [deleted]:Hi HArveyThank you for reaching out to us.The remaining amount can only be paid on-site.The deposit payment placeholder you can add in notifications will be included in our next update, which should ... Willard Bulk selection for approvalClosed   Amelia   Updated June 28, 2021 at 10:02pm   2 Most recent comment from [deleted]:Hi, Willard,Thank you for choosing Amelia.I'm afraid, at the moment it's possible only to delete Appointments in bulk, all other changes have to be done individually.You can suggest that as ...