As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Matthew Embed Amelia into another websiteClosed   Amelia   Updated June 28, 2021 at 7:57am   2 Most recent comment from [deleted]:Hi MatthewThank you for reaching out to us.If you don't want to use iFrames you can upgrade your license and you will be able to use Amelia on multiple websites.We will gladly help you with that ... Andreas Jochum Data ImportClosed   Amelia   Updated June 28, 2021 at 7:50am   2 Most recent comment from [deleted]:Hi, Andreas,Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.I'm afraid, it's not possible to export data to Amelia at the moment. This featu ... Vincent Musschoot Employee tabClosed Pre-purchase questions for Amelia   Updated June 28, 2021 at 7:33am   6 Most recent comment from [deleted]:Hello Vincent,I am glad to hear that; I apologize for the later reply as we don't work on weekends.If you have any further questions or issues, please feel free to open a new ticket, and we' ... Frédéric Prud\'homme Customer - Fields not editable, in grey during the booking processClosed   Amelia   Updated June 28, 2021 at 7:29am   6 Most recent comment from [deleted]:Hi Frédéric,thank you for letting me know; I apologize for the later reply as we don't work on weekends.Please also disable "Automatically create Amelia Customer user" in Amelia Settings/Roles/ ... Sonya Question about generate an appointmentfree eventClosed   Amelia   Updated June 28, 2021 at 6:50am   3 Most recent comment from [deleted]:Hi SonyaThank you for reaching out to us, and Maniquant thank you for helping outUnfortunately it is not possible to create such an event. All events and services need to have a specific time, but a ... Arno Hoffrichter E-Mail Reminder Cronjob errorClosed   Amelia   Updated June 28, 2021 at 6:44am   5 Most recent comment from Aleksandar Vuković:Hello ArnoUnfortunately, we cannot provide support for cron events written on the server, as depending on the server and the hosting provider there could be different commands for running the cron co ... Ali Raza Staging Site not showing Employee panelClosed   Amelia   Updated June 25, 2021 at 10:27pm   2 Most recent comment from [deleted]:Hi again, Ali,So, as far as I understand, your staging site keeps on asking you for the access credentials on the Employee panel page, is that correct?The first thing that comes to my mind - please op ... YuhYing Email notificationClosed Pre-purchase questions for Amelia   Updated June 25, 2021 at 10:04pm   2 Most recent comment from [deleted]:Hi, YuhYing,Thank you for your inquiry.I'm afraid, at the moment it's possible to use only these notifications that are available in Amelia by default. However, we will implement a new Cust ... Frédéric Prud\'homme Calendar - View to see one week within a PC screen without scrollingClosed   Amelia   Updated June 25, 2021 at 9:31pm   2 Most recent comment from [deleted]:Hi, Frédéric,Thank you for choosing Amelia.To be honest, we didn't receive that many complaints about the back-end Calendar view. I would even say it's the first time I hear that (I can&# ... Kazuki show capacity on calendarClosed Pre-purchase questions for Amelia   Updated June 25, 2021 at 9:24pm   6 Most recent comment from [deleted]:Ali,If you contact WP Kraken or Codeable, they will be able to find the correct file since they are familiar with Amelia's code.Best Regards. Robert Plourde Configuration QuestionClosed Pre-purchase questions for Amelia   Updated June 25, 2021 at 9:18pm   2 Most recent comment from [deleted]:Hi, Robert,Thank you for your inquiry.Yes, it's possible to book appointments in Amelia without creating an account. Also, it's possible to cancel appointments (if you allow your customers ... Alexandre i lost my services but still see themClosed   Amelia   Updated June 25, 2021 at 8:30pm   4 Most recent comment from [deleted]:My apologies for the late response, we are doing our best to assist everyone in a timely manner, but sometimes when there is a higher number of tickets it may take some time for us to get back to you. ... Sebastian Hernandez Deposit payment selection(NO MANDATORY)Closed   Amelia   Updated June 25, 2021 at 8:24pm   2 Most recent comment from [deleted]:Hi SebastianThank you for reaching out to us.Unfortunately this is not possible using the plugin's builtin features.I'll kindly ask you to add it as a feature suggestion on this page.  F ... Fundação CAS Plugin TestClosed Pre-purchase questions for Amelia   Updated June 25, 2021 at 8:15pm   2 Most recent comment from [deleted]:Hi Foundation CAS Thank you for reaching out to us.Yes, we do have 15-day money back guarantee, no questions asked. So if you purchase our plugin, and it doesn't fit your needs you can request a ... Anna grouping & filteringClosed   wpDataTables   Updated June 25, 2021 at 7:41pm   3 Most recent comment from [deleted]:Hi AnnaThank you for reaching out to us.How was this table created? Please note that row grouping is available only for non-server-side tables.By default, there aren’t any scrollable tables. To ena ...