We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gamal Elwazeery Woocommerce Orders?Closed Pre-purchase questions for Amelia   Updated June 30, 2022 at 11:46am   2 Most recent comment from Marko Davidović:Hello Gamal, Thank you for reaching out to us.Amelia has integration with WooCommerce, but when you book an appointment for a customer on the back the only way to pay in that case is on-site. Booking ... Marcelo Coelho pre-purchaseClosed Pre-purchase questions for Amelia   Updated June 30, 2022 at 11:15am   2 Most recent comment from Marko Davidović:Hello Marcelo, Thank you for your interest in our product.We will try to answer your question as best as we can1. - Is it possible to have a control of the student's presence, marking who came a ... lype98 Packages throw an error when trying to select a date in the calendarClosed Pre-purchase questions for Amelia   Updated June 30, 2022 at 10:50am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category this is a pre-purchase category. The reason we ask ... joost weesie Timeslots for booking toolClosed Pre-purchase questions for Amelia   Updated June 29, 2022 at 11:35am   2 Most recent comment from Marko Davidović:Hello Weesie, Thank you for reaching out to us.Thus the slots that will be displayed on the front depends on the working hours of the employee. You need to go to Amelia/employee/working hours and set ... Roma About lessonsClosed Pre-purchase questions for Amelia   Updated June 28, 2022 at 7:04pm   4 Most recent comment from Miloš Jovanović:Hi, Roma Sorry for the delayThis depends - If you need to offer appointments from several services to be booked from one booking - then you will need Pro licence, to make Package of Services for cus ... muhanad Plugin not working at allClosed Pre-purchase questions for Amelia   Updated June 28, 2022 at 11:01am   4 Most recent comment from Aleksandar Vuković:You're welcome, muhanad.Please feel free to reach out to us if you have any further questions. victor Valladolid Extras in packagesClosed Pre-purchase questions for Amelia   Updated June 28, 2022 at 9:29am   4 Most recent comment from Miloš Jovanović:Hi, Justin Sorry for the delayYes, unfortunately it is still the same, the extras can only be used in individual services at this time,but we will do our best to make them part of Packages, as soon ... Amsi Step-By-Step 2.0 integration with BuddyBossClosed Pre-purchase questions for Amelia   Updated June 27, 2022 at 2:45pm   4 Most recent comment from Uroš Jovanović:Hello Amsi,I have performed further checks and unfortunately, there is currently no option to add the new booking form to the Buddyboss user profile page.We will work on applying the new booking form ... Belair Test and questionClosed Pre-purchase questions for Amelia   Updated June 27, 2022 at 1:48pm   7 Most recent comment from Uroš Jovanović:Hello Belair,Can you please update the Amelia plugin to the latest version (5.2) as there has been a fix for this issue on the 5.0 version of the Amelia plugin? Please let me know if it works or not. ... Natalya Aversa WooCommerceClosed Pre-purchase questions for Amelia   Updated June 27, 2022 at 8:53am   2 Most recent comment from Marko Davidović:Hello Natalya, Thank you for reaching out to us.In the Amelia Lite version, the only payment method available to you is on-site. With every other paid license you can use all the other payment methods ... Bintou KANTE Est-ce que votre extension peut être traduit en français ?Closed Pre-purchase questions for Amelia   Updated June 27, 2022 at 7:55am   2 Most recent comment from Aleksandar Vuković:Hello Kante.Thank you for your interest in our plugin.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot ... Nael Amelia Emloyees, servicesClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 1:17pm   2 Most recent comment from Marko Davidović:Hello Nael, Thank you for your interest in our product.You have no limits on how many employees you can create as far as Amelia is concerned. We have no insight into how many of our customers have em ... Prokopis Question about paymentsClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 11:13am   2 Most recent comment from Uroš Jovanović:Hello Prokopis,Thank you for expressing interest in the Amelia plugin.When any of the online payment methods are selected, the payment will immediately go through even though there is the default app ... Pawel Stelmach Locations & ConsultantsClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 9:42am   4 Most recent comment from Uroš Jovanović:Hello Pawel,Unfortunately, that is currently not possible, as you can only set one location per time period.Hope this helps you.Please reach out to us if you have any other questions. Sergio Depending on the hurry of the reservation, one amount or another.Closed Pre-purchase questions for Amelia   Updated June 24, 2022 at 8:14am   2 Most recent comment from Aleksandar Vuković:Hello Sergio.Thank you for your interest in our plugin.We're sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. We'll w ...