We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Filip Alexandr Phan amelia calendar slots stuck on loadingClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 11:09am   6 Most recent comment from Marko Davidović:Hello Filip,I checked with my colleagues but they didn't get the chance to look at it yet, so maybe it was just a caching issue. In any case, we are happy to hear that everything is back in order ... Victor Salmon Lifetime Membership UpgradeClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 9:57am   2 Most recent comment from Uroš Jovanović:Hello Victor,Thank you for reaching out to us.Directly upgrading Lifetime licenses purchased is currently not possible, but you can, of course, acquire a new license and receive a refund for the prev ... Mateusz transfer of amelia from the old side to the new oneClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello Mateusz, Thank you for purchasing our product, and for reaching out to us. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 ... Zakaria Search & Filter StaffClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 7:43am   2 Most recent comment from Marko Davidović:Hello Zakaria, Thank you for reaching out to us.Yes, when you have several employees working on one service, your customers can choose with which employee they want to book an appointment with. It loo ... Josh DeAugustine Recurring payments in pro versionClosed Pre-purchase questions for Amelia   Updated August 1, 2022 at 6:57am   2 Most recent comment from Marko Davidović:Hello Josh, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia for automatic billing for recurring appointments or any othe ... darren Community CalendarClosed Pre-purchase questions for Amelia   Updated July 29, 2022 at 7:39am   2 Most recent comment from Marko Davidović:Hello Drren, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. In Amelia, only Admins and managers can create something. The “Amelia Manager” rol ... Roshan Mahto SMS NotificationClosed Pre-purchase questions for Amelia   Updated July 29, 2022 at 7:21am   2 Most recent comment from Uroš Jovanović:Hello Roshan,Thank you for expressing interest in the Amelia plugin.Please find the prices of the SMS segments in India below:Please let us know if you have any other questions. Kirsten Meisinger CustomizationClosed Pre-purchase questions for Amelia   Updated July 28, 2022 at 9:52am   2 Most recent comment from Marko Davidović:Hello Kirsten, Thank you for reaching out to us.1. Yes we have plenty of customers that use the Amelia Events feature only2. Yes you can set up your events to be free3. Yes once you set up notificatio ... Pouyan Hekmatshoar Free TrialClosed Pre-purchase questions for Amelia   Updated July 28, 2022 at 8:24am   4 Most recent comment from Marko Davidović:Hello Pouyan,We are glad to hear that and If you have any further questions please do not hesitate to ask.We wish you all the best. Ahsan Ramzan Current Month Date on formClosed Pre-purchase questions for Amelia   Updated July 27, 2022 at 12:59pm   4 Most recent comment from Marko Davidović:Hello Ahsan,That is great and thanks for sharing this. Since this is a public ticket it will be of use to other users who want to achieve similar things as you did.We thank you again and we wish you a ... David The client accountClosed Pre-purchase questions for Amelia   Updated July 26, 2022 at 10:44am   2 Most recent comment from Marko Davidović:Hello David, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. Customers can either pay in person or they need to pay up front for the appoin ... Barry Ritson Multiple bookings/peopleClosed Pre-purchase questions for Amelia   Updated July 26, 2022 at 10:15am   2 Most recent comment from Marko Davidović:Hello Barry, Thank you for your interest in our product.Amelia is a booking plugin for appointments that cannot be transferred to the next day, so it cannot be used for the multiple day's option. ... Lukas QuestionsClosed Pre-purchase questions for Amelia   Updated July 25, 2022 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello Lukas.Thank you for your interest in Amelia.1. At the moment, the "Category" section can't be removed from the Step-By-Step Form 2.0, but we forwarded that as a suggestion to our developers ... Jason Braggs functionalityClosed Pre-purchase questions for Amelia   Updated July 25, 2022 at 10:15am   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for expressing interest in the Amelia plugin.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followin ... Florence Lake Multiple Day Rentals?Closed Pre-purchase questions for Amelia   Updated July 25, 2022 at 9:14am   2 Most recent comment from Uroš Jovanović:Hello Florence,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ...