We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frédéric Delacroix RenseignementClosed Pre-purchase questions for Amelia   Updated December 1, 2022 at 10:16am   2 Most recent comment from Marko Davidović:Hello Frédéric, Thank you for reaching out to us.1. Yes, you can just charge the deposit if you wish2. You can see the prices of our licenses on this link https://wpamelia.com/pricing/3. We have ma ... Tomas Lundström Customer accountsClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 5:31pm   2 Most recent comment from Uroš Jovanović:Hello Tomas,Thank you for expressing interest in the Amelia plugin.Can you please let me know which plugin you use for the checkout to charge fro appointments?Looking forward to your reply. ryan amelia pre saleClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello Ryan,Thank you for reaching out to us.There is no way to automatically change the duration of the service based on how many people are in the appointment. There is an option to create different ... Marc McIntosh Setup QuestionClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 9:36am   2 Most recent comment from Marko Davidović:Hello Marc, Thank you for your interest in our product.Yes, you can achieve that easily in customize section. Just turn off the option for date and time visibility like thisYou can create ticket with ... Andy Fortune Pre-Purchasing for my clientsClosed Pre-purchase questions for Amelia   Updated November 30, 2022 at 9:28am   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ther ... Rosie Hendry Not working at all on websites or in backend of websiteClosed Pre-purchase questions for Amelia   Updated November 29, 2022 at 10:53am   4 Most recent comment from Uroš Jovanović:Hello Rosie,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Alberto Pre purchase to AmeliaClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 2:24pm   2 Most recent comment from Marko Davidović:Hello Alberto, Thank you for your interest in our product.1Yes, this is how Amelia works. You can take a look at our demos and you can play around with them to get ta better understanding how it looks ... Freddy Straub Location Search by DistanceClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 1:19pm   2 Most recent comment from Uroš Jovanović:Hello Freddy,Thank you for expressing interest in the Amelia plugin.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followi ... Emily Dearring Features QuestionClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 1:08pm   2 Most recent comment from Marko Davidović:Hello Emily, Thank you for your interest in our product.Unfortunately, no, events are separate entities and they can not be double checked for double booking. When a customer try to book the same serv ... Nick Email notification of appointment creation/cancellation to central admin mailboxClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 9:47am   4 Most recent comment from Marko Davidović:Hello again Nick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the ... Nick Showing private capacity for a particular customerClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 9:46am   4 Most recent comment from Marko Davidović:Hello Nick, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the best. ... Nick List of appointments by "Created On" dateClosed Pre-purchase questions for Amelia   Updated November 28, 2022 at 9:46am   4 Most recent comment from Marko Davidović:Hello Nick,You are most welcome. We try to help as best as possible but some features are not built in and we can not do anything about it. We wish you all the best. Have a nice day.  Roberto Compra'Closed Pre-purchase questions for Amelia   Updated November 27, 2022 at 11:28pm   2 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation ... Roberto Possibilidade de marketplaceClosed Pre-purchase questions for Amelia   Updated November 25, 2022 at 12:51pm   2 Most recent comment from Marko Davidović:Hello Roberto, Thank you for your interest in our product.  Currently, Amelia doesn't have the multi-vendor option.  I would say to leave a feature suggestion but this feature won't be dev ... Karthick Appointment Cancellation Refund PolicyClosed Pre-purchase questions for Amelia   Updated November 25, 2022 at 9:17am   2 Most recent comment from Marko Davidović:Hello Karthick, Thank you for your interest in our product.I'm afraid, at the moment there's no feature for refunding Customers in Amelia.Therefore, refunds should be proceeded manually thro ...