As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

shehbaz Mobile firendlyClosed Pre-purchase questions for Amelia   Updated May 14, 2019 at 3:48pm   6 Most recent comment from [deleted]:Hi Shehbaz,Unfortunately not at the moment, but we are currently working on the Event Booking feature and with it you will be able to just create course as event and show it on the Event list. It will ... Alyssa Hourly Booking QuestionClosed Pre-purchase questions for Amelia   Updated May 14, 2019 at 12:32pm   2 Most recent comment from [deleted]:Hi Alyssa,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. If there are 8 time slots available the customers can choose which ... Cody Looking for 2 FeaturesClosed Pre-purchase questions for Amelia   Updated May 10, 2019 at 12:19pm   2 Most recent comment from [deleted]:Hi Cody,Thank you for your interest in our plugin.1. I think that this is possible, but I am not sure what you mean by certain settings, options and layouts. Each service has its own settings that you ... Samson Employee Tab MissingClosed Pre-purchase questions for Amelia   Updated May 10, 2019 at 10:02am   2 Most recent comment from [deleted]:Hi Samson,Thank you for your interest in our plugin.The Lite version is slightly different from our premium version. There is no Employees page but on the Settings page you will see Provider settings ... Hilary Marchand I'm using Amelia Lite and I may purchase Amelia but I need to make sure it will allow me to have customers be able to book more than one day for the same event, even a whole week or more.Closed Pre-purchase questions for Amelia   Updated May 10, 2019 at 9:58am   2 Most recent comment from [deleted]:Hi Hilary,Thank you for your interest in our plugin.At the moment we don't have this option in our plugin. However, we are currently working on the Event Booking feature where it will be possible ... Matteo Offers and notesClosed Pre-purchase questions for Amelia   Updated May 8, 2019 at 4:20pm   2 Most recent comment from [deleted]:Hi Mateo,Thank you for your interest in our plugin.Q1: Unfortunately we don't have the option of selling packages at the moment (the 2 treatments and 10 treatments will basically be packages). H ... Jan Pavel Adding a step to the booking processClosed Pre-purchase questions for Amelia   Updated May 7, 2019 at 1:49pm   4 Most recent comment from [deleted]:Hi Jan,You are welcome.Yes, if you set the placeholders in emails for those custom fields. We have various placeholders and each field that you add will have its own with ID. Once you hover over the p ... Jyoti no mention of time window for purchase is it yearly, monthly etcClosed Pre-purchase questions for Amelia   Updated May 7, 2019 at 10:18am   11 Most recent comment from [deleted]:Hi Jyoti,We approved you a refund, the rest is on the Paddle side, you will get the money as soon as they process the refund.Best regards. Bart Lewis Compatibility QuestionClosed Pre-purchase questions for Amelia   Updated May 7, 2019 at 8:46am   2 Most recent comment from [deleted]:Hi Bart,Thank you for your interest in our plugin.Yes, Amelia is compatible with WordPress 5.1.1.If you have more questions please do not hesitate to ask, I will be glad to help.Best regards. Daan Failed installationClosed Pre-purchase questions for Amelia   Updated May 6, 2019 at 1:55pm   2 Most recent comment from [deleted]:Hi Daan,Thank you for contacting us and sorry about this inconvenience.Can you please deactivate all other plugins, then activate Amelia and then activate other plugins. This should resolve the proble ... MATTEO Question on plugin configurationClosed Pre-purchase questions for Amelia   Updated May 2, 2019 at 6:26pm   2 Most recent comment from [deleted]:Hi MATTEO,Thank you for the inquiry.1. Yes, it is possible. Amelia will take Date & Time formats from WordPress General Settings. You can read more about that on this page from our documentation - G ... Leon automated receipt after payment through ameliaClosed Pre-purchase questions for Amelia   Updated May 2, 2019 at 3:48pm   2 Most recent comment from [deleted]:Hi Leon,Thank you for your interest in our plugin.Invoice feature is not supported in our core plugin at the moment. However, with our integration with WooCoommerce you can use these two payment metho ... Sean Alsobrooks New Wordpress User Created?Closed Pre-purchase questions for Amelia   Updated April 30, 2019 at 11:37am   9 Most recent comment from [deleted]:Hi Sean,It is possible to use our preselected booking parameters to add a specific shortcode, for one specific service, employee, category etc. if you mean something like that (more about it you can r ... sui Alipay for Stripe paymentClosed Pre-purchase questions for Amelia   Updated April 30, 2019 at 10:38am   4 Most recent comment from [deleted]:Hi Sui,Unfortunately we cannot accept the customization since all our developers are very occupied at the moment. Maybe in the future we will be more available for customizations, but at the moment we ... HAARKLINIK special days for employeesClosed Pre-purchase questions for Amelia   Updated April 30, 2019 at 9:09am   2 Most recent comment from [deleted]:Hi Haarklinik,Thank you for your inquiry.You probably don't have one of the latest version. Go to the Plugins page and check which version you currently have. The latest one is 1.5.1. If you don& ...