We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Helmut Berger WebhookClosed Pre-purchase questions for Amelia   Updated March 17, 2020 at 5:20pm   5 Most recent comment from Helmut Berger:Thanks for the answers i wrote a ticket for detailed information.Kind regards, Daniel Petro Mc Kenzie PRICE LISTED DIFFERENT IN CARTClosed Pre-purchase questions for Amelia   Updated March 17, 2020 at 3:25pm   4 Most recent comment from [deleted]:Hi Petro,Thanks so much for your purchase!We do not have that option in particular, but typically our users are making custom field to ask for the customer's home address.This is a category reser ... Simon Automatic employee email after appointmentClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 5:26pm   2 Most recent comment from [deleted]:Hi Simon,We do not have option to collect feedback in Amelia.In Amelia there's Appointment Follow Up notification that you can use for this but this is one of the two notifications available on ... Dmitry Automatic preholders usage in notificationsClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 4:23pm   2 Most recent comment from [deleted]:Hi Dmitry,Thank you for your interest in our plugin.I saw that you opened two same tickets so we will answer you on the other one.Best regards. Heather InformationClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 4:22pm   2 Most recent comment from [deleted]:Hi Heather,Thank you for your interest in our plugin.Unfortunately something like this is not possible since at the moment we don't have membership option. You would be able to achieve something ... sharad Approve Link in Employee emailClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 3:42pm   2 Most recent comment from [deleted]:Hi sharad,Thanks for your interest in our plugin. Yes, you can set appointment status to approved or pending. If you can set to pending it is woking as you have explained, but it is not possible to ... Mustapha lod a questionClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 3:19pm   3 Most recent comment from [deleted]:Hi Mustapha,Thanks a lot for your interest.Yes, we have dashboard for customers - Amelia customer panel> https://wpamelia.com/front-end-customer-panel/Employees can login to the backend and they see ... Gerard Hope Demo won't save categories and serviceClosed Pre-purchase questions for Amelia   Updated March 16, 2020 at 9:09am   2 Most recent comment from [deleted]:Hi Gerard Hope,Thank you for your inquiry and for your interest in our plugin.Where did you try this? Did you try this on our demo site here? The back-end options for demo are made only for the sports ... Mitch Registration event for members and none membersClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 9:44pm   3 Most recent comment from Mitch:Thank you very much for the knowledge of a solution in developing some that is due able. I will look at your plugin in again and make a decision. Nick Ridley Booking queryClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 7:04pm   2 Most recent comment from [deleted]:Hi Nick, Thanks so much for your interest. Looks like something that Amelia can handle easily. The best way is to try our demo sites so you can see better what you can achieve with Amelia. On thi son ... Nick Ridley SMSClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hi Nick,Thank you for your interest in our plugin.Yes, the price per sms is $0.06 for any carrier.Best regards. Justin Avery bookingClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 12:00pm   4 Most recent comment from [deleted]:Hi Justin,It might be that your slots are booked. DO you have our premium plugin? If so, you can open ticket in Amelia Category with your purchase code and our support engineers can take a look "from ... Diamond WooCommerce integrationClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 10:28am   6 Most recent comment from [deleted]:Hi Diamond,You can add our short-code for booking form on the page, that is the only why. We have different shotcodes, all of the you can find in FAQ section> https://wpamelia.com/faq/ Marco Barmettler LanguageClosed Pre-purchase questions for Amelia   Updated March 13, 2020 at 9:12am   2 Most recent comment from [deleted]:Hi Marco,Thank you for your inquiry.Yes, we have German translation. Please go to the WordPress Settings (not Amelia Settings, the main settings of the WordPress) and open General Settings. There you ... lorna functionality questionClosed Pre-purchase questions for Amelia   Updated March 11, 2020 at 4:29pm   2 Most recent comment from [deleted]:Hi Lorna,Thank you for your interest in our plugin.Unfortunately something like this is not possible at the moment with our plugin. Each service and each employee can have minimum and maximum capacity ...