We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Akmal Agreement When Customers Book Service/PackageClosed Pre-purchase questions for Amelia   Updated May 24, 2024 at 11:25am   2 Most recent comment from Stefan Petrov:Hello Akmal,Thanks for reaching out to us. There is this workaround with the custom field.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you ... Roland Partial overbooking / Appointment with gapClosed Pre-purchase questions for Amelia   Updated May 24, 2024 at 10:11am   6 Most recent comment from Stefan Petrov:Hello Roland,I've just got the reply regarding this request. We do have this feature on our roadmap,  but, unfortunately, it will not be included in the next four updates, surely. At this time ... Akmal Creating PackagesClosed Pre-purchase questions for Amelia   Updated May 24, 2024 at 9:40am   4 Most recent comment from Stefan Petrov:No problem, Akmal.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! David Johansson 2 users and multiple servicesClosed Pre-purchase questions for Amelia   Updated May 23, 2024 at 8:30am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us and for showing interest in our plugin. You can have multiple users configured in Amelia, so yes, it will work with multiple people and services. I recommend ... Mary Interested in Guest posts/Ads on your site:Closed Pre-purchase questions for Amelia   Updated May 22, 2024 at 2:55pm   2 Most recent comment from Stefan Petrov:Hello Mary,Thanks for reaching out to us. Please, reach out to this email [email protected] and my colleague will provide an answer.If you have any questions regarding Amelia, feel free to ask. Tom Veal Event Ticket QuantityClosed Pre-purchase questions for Amelia   Updated May 20, 2024 at 11:44am   4 Most recent comment from Marko Davidović:Hello again,This is one booking, not 2 bookings and in that one booking you can see that 2 tickets are bought and in Amelia 2 tickets will be deducted. This is how integration works. If you already ... Daniel Wesley Marzilli setting up bookingClosed Pre-purchase questions for Amelia   Updated May 17, 2024 at 8:27am   2 Most recent comment from Stefan Petrov:Hello Daniel,Thanks for reaching out to us. This is how Amelia is designed to work. First, you need to configure a service and assign an employee to that service. On the booking form, service selectio ... Oli Morgan User CancellationsClosed Pre-purchase questions for Amelia   Updated May 16, 2024 at 1:43pm   2 Most recent comment from Stefan Petrov:Hello Oli,Thanks for reaching out to us. A customer can cancel his appointment through the Customer Panel or via the cancelation link in notifications emails. You can configure this by adding a placeh ... Lefteris Tol Amelia widget size , and service optionsClosed Pre-purchase questions for Amelia   Updated May 16, 2024 at 7:30am   2 Most recent comment from Stefan Petrov:Hello Lefteris Tol,Thanks for reaching out to us. By default, size options such as height and width can't be changed in options, but it can be edited with CSS code, such as service name.There is ... Marc Contijoch Select two or more time slotsClosed Pre-purchase questions for Amelia   Updated May 15, 2024 at 8:05am   2 Most recent comment from Stefan Petrov:Hello Marc,Thanks for reaching out to us. It is only possible to select two or more appointments with one booking if you are using the "Cart" feature. This will let your customers select multiple appo ... Catherine Emporellis Amelia Pro with Stripe plug inClosed Pre-purchase questions for Amelia   Updated May 14, 2024 at 9:18am   4 Most recent comment from Marko Davidović:Hello again,No, there are no options for payment plans or installments or similar. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, ... Sylwia Payment Into Two Different AccountsClosed Pre-purchase questions for Amelia   Updated May 14, 2024 at 6:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, this is not possible at this time I'm afraid. All payments can only go to one account at this time.We wish you all the best and hope you have a w ... najeeba there is some date visibility issueClosed Pre-purchase questions for Amelia   Updated May 13, 2024 at 9:49am   2 Most recent comment from Uroš Jovanović:Hello Najeeba,Thank you for reaching out to us.Can you please let me know what the purchase code is related to your license?Looking forward to your reply. Suthawee Weraphong Set Maximum Booking for each day Mon - SunClosed Pre-purchase questions for Amelia   Updated May 13, 2024 at 7:00am   4 Most recent comment from Stefan Petrov:Hello Suthawee,Thanks for the additional explanation, but, unfortunately, this is currently not possible within Amelia features.Please feel free to search through our feature suggestion page,  to ... Suthawee Weraphong About 2c2p PaymentClosed Pre-purchase questions for Amelia   Updated May 10, 2024 at 10:33am   4 Most recent comment from Stefan Petrov:Hello Suthawee,Perhaps there is an addon for WooCoomerce, but since we only have a core integration with WooCoomerce, we are not able to confirm will it or how it works. Maybe you can reach out to Wo ...