We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

George Bell PMPRO & AmeliaClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 10:16am   4 Most recent comment from Stefan Petrov:Hello Bob,Other than using the online payment methods, there is a "on-site" payment method. This would mean that a customer can pay for an appointment on-site. Unfortunatelly, there is no option for ... Felipe Díaz Seguridad y SLAClosed Pre-purchase questions for Amelia   Updated June 5, 2024 at 9:28am   2 Most recent comment from Stefan Petrov:Hello Felipe,Thanks for reaching out to us. Amelia doesn't store any information coming from the customers. This is stored on your hosting provider's server. The Amelia backend is where you ... Petro ExtrasClosed Pre-purchase questions for Amelia   Updated June 4, 2024 at 12:50pm   4 Most recent comment from Uroš Jovanović:Hello Petro,Yes, for that purpose, you can configure the "Set MetaData and Description" field on the Amelia/Settings/Payments page so that it shows Amelia data in WooCommerce as well.Please let me kno ... Lindsey Blanchard Squaresapce CompatibleClosed Pre-purchase questions for Amelia   Updated June 4, 2024 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Lindsey,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Shanif How to enable user registration before bookingClosed Pre-purchase questions for Amelia   Updated June 4, 2024 at 9:19am   4 Most recent comment from Stefan Petrov:Hello Shanif,By default, no. It only goes to employees/customers. You can add the admin email in notifications settings, so he can receive all notifications when there is a booking. Md Mim Akhtar Amelia Appointment BookingClosed Pre-purchase questions for Amelia   Updated May 30, 2024 at 8:48am   12 Most recent comment from Stefan Petrov:Hello Akhtar,I've had to use my email in order to receive the confirmation, but I've used your phone number and yet again, I've received the confirmation email I'm not sure what ... Douglas Dúvida sobre PlanosClosed Pre-purchase questions for Amelia   Updated May 29, 2024 at 7:24am   4 Most recent comment from Uroš Jovanović:Hello Douglas,Glad to be able to assist you.Please let me know if you have any other questions. Ivan Disable service based on other appointmentsClosed Pre-purchase questions for Amelia   Updated May 28, 2024 at 2:43pm   2 Most recent comment from Aleksandar Vuković:Hello Ivan.Thank you for reaching out to us.One employee can cover only one appointment (service) at a time, so if you have one employee, covering all 4 services, once service A is booked, at that ti ... Daria Set upClosed Pre-purchase questions for Amelia   Updated May 28, 2024 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello DariaThank you for reaching out to us.The new forms have dedicated Customization tools. You can check them out here: https://wpamelia.com/customize-amelia-design-2-0/At the top of that page, yo ... Petro The option of in-person and Zoom meetingsClosed Pre-purchase questions for Amelia   Updated May 28, 2024 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello Petro.Thank you for reaching out to us.The customers won't have the option to choose whether the appointment will be handled in-person or via Zoom, but you can configure the "Appointment A ... Almatrouk, Ahmed Amelia prices differencesClosed Pre-purchase questions for Amelia   Updated May 28, 2024 at 9:45am   4 Most recent comment from Uroš Jovanović:Hello Almatrouk,We are glad to be able to assist you.I will have this ticket closed now. Charles Calculation of the price of the service according to the chosen dateClosed Pre-purchase questions for Amelia   Updated May 27, 2024 at 11:22am   2 Most recent comment from Stefan Petrov:Hello Charles,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,� ... Nathan Limits of employees' numbers ?Closed Pre-purchase questions for Amelia   Updated May 27, 2024 at 7:50am   4 Most recent comment from Stefan Petrov:Hello Nathan,I see now. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to see if someone ... Javier Antonio Ares García Info about ameliaClosed Pre-purchase questions for Amelia   Updated May 27, 2024 at 7:44am   2 Most recent comment from Stefan Petrov:Hello Javier,Thanks for reaching out to us. When it comes to events, currently, it is only possible to export the attende list for a certain event. Once you click on Attendes, in the upper right corne ... Akmal Agreement When Customers Book Service/PackageClosed Pre-purchase questions for Amelia   Updated May 24, 2024 at 11:25am   2 Most recent comment from Stefan Petrov:Hello Akmal,Thanks for reaching out to us. There is this workaround with the custom field.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you ...