As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Silvio Hartleb Payment Segment LinksClosed   Amelia   Updated April 16, 2024 at 5:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, no, you cannot add a link there. What you want to achieve is not possible Im afraid.Should you have any further inquiries, we kindly reques ... Ying Zhang Filter event list dislayedClosed   Amelia   Updated April 15, 2024 at 9:56pm   2 Most recent comment from Uroš Jovanović:Hello Ying,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Tim Davis I was charged unexpectedly for the renewal of Amelia pro and would like a refundClosed   Amelia   Updated April 15, 2024 at 9:55pm   2 Most recent comment from Uroš Jovanović:Hello Tim,Thank you for reaching out to us.Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next c ... Aleena Sohail Amelia Shortcode display not workingClosed   Amelia   Updated April 15, 2024 at 9:47pm   2 Most recent comment from Uroš Jovanović:Hello Aleena,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3624840/ For future reference, please don't open ... Ismail Ayobami Notifications Not WorkingClosed   Amelia   Updated April 15, 2024 at 9:43pm   2 Most recent comment from Uroš Jovanović:Hello Ismail,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Mārtiņš Client package booking from backend?Closed   Amelia   Updated April 15, 2024 at 9:41pm   2 Most recent comment from Uroš Jovanović:Hello Mārtiņš,Thank you for reaching out to us.You can do that on the Amelia/Services/Packages/Manage packages page.Please let me know if that works for you or not.Looking forward to your reply. Mercado Brizard NotificationsClosed   Amelia   Updated April 15, 2024 at 9:33pm   2 Most recent comment from Uroš Jovanović:Hello Mercado,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Kennet Jansson Cancel reservation link issueClosed   Amelia   Updated April 15, 2024 at 9:20pm   2 Most recent comment from Uroš Jovanović:Hello Kennet,Thank you for reaching out to us.If your customers are showing up for appointments you see as canceled, and if there are instances where appointments are automatically canceled a few min ... Diego Add BCC to admin notification based on Location descriptionClosed   Amelia   Updated April 15, 2024 at 6:30pm   4 Most recent comment from Uroš Jovanović:Hello Diego,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Kavaitri Google Calendar Pause SyncClosed   Amelia   Updated April 15, 2024 at 6:19pm   6 Most recent comment from Uroš Jovanović:Hello Kavaitri,Thank you for reaching back out to us.As Stefan is out of the office, I will fill in for him.If that happens, events from Google Calendar will no longer sync, but that really rarely ha ... Tadas Andrulis ErrorClosed   Amelia   Updated April 15, 2024 at 6:00pm   4 Most recent comment from Uroš Jovanović:Hello Tadas,Thank you for reaching out to us.For that purpose, you will need to reconfigure a Google reCAPTCHA option on the Amelia/Settings/General page.In regards to the mobile field issue, please ... Jordan Barnett Manual Booking not showing correct hoursClosed   Amelia   Updated April 15, 2024 at 5:51pm   4 Most recent comment from Uroš Jovanović:Hello Jordan,As Stefan is out of the office, I will fill in for him.I could not replicate this issue on your website, can you please let me know which version of the Amelia plugin you have installed ... Zisis Kammas New domain nameClosed   Amelia   Updated April 15, 2024 at 4:33pm   3 Most recent comment from Uroš Jovanović:Hello Zisis,Glad to hear that the issue has been resolved.I will have this ticket closed. Ismail Ayobami Password Creation for CustomerClosed   Amelia   Updated April 15, 2024 at 12:36pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Customers can not receive default pass they need to create the pass on their own.You need to add a customer panel placeholder to your appointment-approved ... Antonia Pavlovski Scheduled Notification don't work anymoreClosed   Amelia   Updated April 15, 2024 at 11:06am   4 Most recent comment from Marko Davidović:Hello there,We can not change anthin on your end since this is set on the server so most liekly they made some changes. We will close this one and should you have any further inquiries, we kindly requ ...