Okay

Public Tickets

Bapst Need HelpClosed   Amelia   Updated February 12, 2024 at 12:42pm   3 Most recent comment from Uroš Jovanović:Hello Bapst,Thank you for reaching out to us.We have noted this issue and passed it to our developers to have this resolved.In the meantime, please let me know if you have any other questions and I ... Andzelika Booking appointment on backend doesn't allow to book one than more person for the same timeslotClosed   Amelia   Updated February 12, 2024 at 12:24pm   12 Most recent comment from Stefan Petrov:Hello Andzelika,You are welcome!Let us know if you have any other questions and we will gladly assist. Shantanu Baviskar Customers are unable to see %time_zone% placeholder in the email when next appointment is booked via Appointments APIClosed   Amelia   Updated February 12, 2024 at 12:14pm   4 Most recent comment from Uroš Jovanović:Hello Shantanu,Thank you for your patience.The add appointment endpoint mirrors adding an appointment on the backend in the plugin, so in that instance, the timezone is not sent in the mail. You shoul ... MARIE PETIT Nombre de nom par mailClosed   Amelia   Updated February 12, 2024 at 11:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, you have option in role settings called Check customer's name for existing email when booking This way they can book with the same mail with d ... Joshua No trigger in notifications for "No Show"Closed   Amelia   Updated February 12, 2024 at 11:27am   2 Most recent comment from Stefan Petrov:Hello Joshua,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ... yoni garnier arborescenceClosed   Amelia   Updated February 12, 2024 at 11:20am   4 Most recent comment from Stefan Petrov:Hello yoni,Unfortunatelly, the CSS is not universal, that's why i asked for the URL of the page where the booking form is, so i could tag the elementsHere is something that you can try  am-adv-s ... Cal Bowes error message when trying to bookClosed   Amelia   Updated February 12, 2024 at 11:07am   4 Most recent comment from Stefan Petrov:Hello Cal,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Matthew Lables changes are not showingClosed   Amelia   Updated February 12, 2024 at 11:00am   2 Most recent comment from Stefan Petrov:Hello Matthew,Thanks for reaching out to us.You are using the New Step by Step booking form 2.0. As you can see, there is a note that you need to use the Customize page to change the settings form the ... Defiined Stylez And Lash Studio About facing issue in services not showing in the frontend and book an apt not workingClosed   Amelia   Updated February 12, 2024 at 10:56am   2 Most recent comment from Stefan Petrov:Hello Defiined Stylez And Lash Studio,Thanks for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? ... Michael Removal of timestampsClosed   Amelia   Updated February 12, 2024 at 10:53am   6 Most recent comment from Stefan Petrov:Hello Michael,Unfortunatelly, can't promise the ETA at this moment, but you can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during ... Graham OConnor Custom FieldsClosed   Amelia   Updated February 12, 2024 at 10:13am   2 Most recent comment from Uroš Jovanović:Hello Graham,Thank you for reaching out to us.Please check the following video on how this should be done.Let me know if that works for you or not. Jon booking without paymentClosed   Amelia   Updated February 12, 2024 at 10:03am   2 Most recent comment from Stefan Petrov:Hello Jon,Thanks for reaching out to us.Unfortunatelly, each booking form requires at least one way of payment (either on-site or online payment), but you can configure the booking form on the front e ... Alexis Henry services not appearingClosed   Amelia   Updated February 12, 2024 at 9:51am   3 Most recent comment from Uroš Jovanović:Hello Alexis,Thank you for reaching out to us.Glad to hear that the issue has been resolved.I will have this ticket closed. Raphael Google CalendarClosed   Amelia   Updated February 12, 2024 at 9:29am   2 Most recent comment from Stefan Petrov:Hello Raphael,So far, so good. There is no need to do anything since this is just info regarding the Google Calendar API updates. The developers have been informed, just in case there is something t ... Louise Cook On-site payment given as an option although on-site payment is turned offClosed   Amelia   Updated February 12, 2024 at 9:23am   2 Most recent comment from Stefan Petrov:Hello Louise,Thanks for reaching out to us.Unfortunatelly, this has been reported already by a couple of users and it has already been forwarded to the developers for further troubleshooting and fixin ...