As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

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Public Tickets

Fabio Gentile CALENDAR BUGClosed   Amelia   Updated July 1, 2024 at 11:32am   7 Most recent comment from Stefan Petrov:Hi Fabio,After further troubleshooting, we have identified this as a bug and we will address this for a future update. Unfortunatelly, can't promise ETA at this moment, but you can certainly fol ... Megan zoom link not attached to calendar inviteClosed   Amelia   Updated June 28, 2024 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Besides sending the Zoom link in notifications, you can also find it inside the appointments and events information. If you are looking like an employee/ ... Carlo Petretto do not display how many tickets remain to be soldClosed   Amelia   Updated June 28, 2024 at 6:36am   4 Most recent comment from Marko Davidović:Hello again,We will try but you need to explore more our customize section for that booking forms since this can be done on few steps for example like thisBut if you want to hide this on tickets sec ... Karelia Carcasses I want to know if it is possible to send reservation data (for example the address) to a map.Closed   Amelia   Updated June 27, 2024 at 4:07pm   2 Most recent comment from Uroš Jovanović:Hello Karelia,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Shea Thompson Google Sync AvailabilityClosed   Amelia   Updated June 27, 2024 at 4:04pm   4 Most recent comment from Uroš Jovanović:Hello Shea,That is how it was designed since the beginning, and our developers are working on plenty new features at the moment and each update, something is released.It's just that there were no ... Ishii Masato I can't transfer my reservationClosed   Amelia   Updated June 27, 2024 at 4:01pm   2 Most recent comment from Uroš Jovanović:Hello Ishii,Thank you for reaching out to us.Can you please disable the "Load Entities on page load" option on the Amelia/Settings/Acivation page?Please let me know if that works for you or not. Loft33 User Privacy - Encryption IssueClosed   Amelia   Updated June 27, 2024 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please feel free to search through our feature suggestion page,   to see if someone may have already suggested this feature. If you can't see it, feel fr ... Sheryl Johnson Custom FieldsClosed   Amelia   Updated June 27, 2024 at 1:50pm   4 Most recent comment from Stefan Petrov:Hi Sheryl,Thanks for the credentials. The issue here is the mixed user roles assigned to your WP user. With the user you've provided I can see all the events in the expanding menu.You need to hav ... clovis round robinClosed   Amelia   Updated June 27, 2024 at 12:44pm   4 Most recent comment from Stefan Petrov:Hi Clovis,Unfortunatelly, this is only applied when a customer doesn't choose the employee or the selection is hidden. The employees will always be arranged in alphabetical order.Please feel free ... Peter Johansson Random/fair order?Closed   Amelia   Updated June 27, 2024 at 12:39pm   2 Most recent comment from Stefan Petrov:Hi Peter,Thanks for reaching out to us. There is an option in Appointment settings to change the employee selection logic. This option allows you to choose how the employees will be selected when a c ... Loft33 Question: Appointments Custom PeriodClosed   Amelia   Updated June 27, 2024 at 12:28pm   2 Most recent comment from Stefan Petrov:Hi Loft33,Well, the only solution would be to configure a certain time period for an employee, that's correct. The current work hours setup for an employee will repeat weekly, and the only soluti ... John McHale CalendarClosed   Amelia   Updated June 27, 2024 at 12:24pm   2 Most recent comment from Stefan Petrov:Hi John,Thanks for reaching out to us. The increments can be changed in General settings, there is an option called "Default Timeslot Step". By default, it is configured to 30 minutes but you can chan ... Dor Appointments exportClosed   Amelia   Updated June 27, 2024 at 11:06am   6 Most recent comment from Stefan Petrov:You are welcome, Dor.If you have any other questions, please open a new ticket and we will gladly help you there.Kind regards. Ivan Ramirez No puedo ingresar mi codigo de compra de amelia en el pluginClosed   Amelia   Updated June 27, 2024 at 8:59am   2 Most recent comment from Stefan Petrov:Hi Ivan,Thanks for reaching out to us.If your Activation Tab in the main plugin settings looks like this, it means that you have the Lite ( free) Plugin version installed. Please follow the steps ex ... Nino Prefill Custom Fields dynamically in Step by Step Form 2.0Closed   Amelia   Updated June 27, 2024 at 8:38am   7 Most recent comment from Stefan Petrov:Hi Venessa,This script it already working for prefilling the custom field, but if you have any additional questions or specific use cases, please open a new ticket with the details and we will kindly ...