As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

AJ Vargas Unable to Schedule Services - "Time slot is unavailable" ErrorClosed   Amelia   Updated August 1, 2024 at 11:16am   18 Most recent comment from Stefan Petrov:Hi AJ,Thanks for the feedback, you are welcome. Looking forward to hearing from you regarding other questions or issues.Have a nice day! Matthias Englert Show TimesClosed   Amelia   Updated August 1, 2024 at 11:15am   4 Most recent comment from Uroš Jovanović:Hello Matthias,At the moment, this cannot be done as there are only few types of time formats in Amelia.If you have any other questions, please let me know and I will assist you with it. Christian Ødegård [ameliaeventslistbooking] does not showClosed   Amelia   Updated August 1, 2024 at 10:45am   8 Most recent comment from Aleksandar Vuković:Something is really strange here, Christian.I can't log in with this either. Please check the attached screen recording. Am I maybe trying to log in using an incorrect URL (https://nor-akutt.no/w ... Marek Vesely Custom fields - missing translation settingClosed   Amelia   Updated August 1, 2024 at 10:44am   4 Most recent comment from Marko Davidović:Hello again,I can but I can not make any promises since we get hundreds and hundreds of requests each day and for that reason, we have this public page for voting.Should you have any further inquiries ... Olav down paymentClosed   Amelia   Updated August 1, 2024 at 9:53am   4 Most recent comment from Stefan Petrov:Hi Olav,Apologies, when you have several questions or issues that are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and quest ... Robin Colinkang Users don't receive any email after filling the form. Google meet also didn't generate any linkClosed   Amelia   Updated August 1, 2024 at 9:15am   9 Most recent comment from Stefan Petrov:Hi Robin,Apologies for the delayed answer. The reason why you are seeing a different name is because the same phone number has been entered. As you can see customer [email protected] has the same pho ... Elisabeth custom fields orderClosed   Amelia   Updated August 1, 2024 at 8:53am   2 Most recent comment from Uroš Jovanović:Hello Elisabeth,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Malik brannon Amelia SMSClosed   Amelia   Updated August 1, 2024 at 8:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can only send notifications from our account and you can only use our number to do that. But there is option alpha sender that you can use to change w ... Stefano Nardacchione Multiple registration for eventsClosed   Amelia   Updated August 1, 2024 at 8:35am   2 Most recent comment from Uroš Jovanović:Hello Stefano,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be imple ... Michael events not deletingClosed   Amelia   Updated August 1, 2024 at 8:26am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Michael adding event to website using beaver builder liteClosed   Amelia   Updated August 1, 2024 at 8:01am   3 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that the issue has been resolved.I will have this ticket closed now. Strategy Developers Show booking slots in client time zone IssueClosed   Amelia   Updated August 1, 2024 at 7:17am   4 Most recent comment from Stefan Petrov:Hi Strategy Developers,You are welcome. I'm glad that I could help.Looking forward to hearing from you regarding other questions or issues.Have a nice day! Fran Hide price column in the appointment dashboardClosed   Amelia   Updated August 1, 2024 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia.Perhaps you can try and use this CSS #am-appointments .am-appointments .am-appointments-l ... Jano The woocommerce payment and order is registered , but the booking is not saved in Amelia eventsClosed   Amelia   Updated August 1, 2024 at 6:20am   12 Most recent comment from Marko Davidović:Hello again,You are most welcome and we are sorry that this error happend but in order to resolve it we need to reproduce it and at this time everything is working fine so we do not see any issues on ... Rita Theunis are combined purchases possible?Closed   Amelia   Updated August 1, 2024 at 6:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, this should be possible but a this time there is a bug and for now they need to purchase Amelia first and then they can add some product to basket. P ...