We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

kamhang Mak hide fields without contentClosed   wpDataTables   Updated November 2, 2016 at 8:40pm   4 Most recent comment from [deleted]:Hi Kamhang,Unfortunately we do not have option like that built in but.You could try to do it trough MySQL with functions like COALESCE and IS NULL  kamhang Mak pdf displayClosed   wpDataTables   Updated November 2, 2016 at 8:17pm   8 Most recent comment from [deleted]:Hi kamhang,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Gonzalo Pérez No charge and dont appear pie chartsClosed   wpDataTables   Updated November 2, 2016 at 6:44pm   6 Most recent comment from Miloš Jovanović:Hi Gonzalo,I created wpDataTables support page where you can see that the table and the chart is working (Attachment).The issue was that when you are creating charts you have to have one column that ... Rich Multiple StatementsClosed   wpDataTables   Updated November 2, 2016 at 5:27pm   2 Most recent comment from Miloš Jovanović:Hi Rich,Thank you for your purchase.Unfortunately using MySQL Variables is not possible to use in wpDataTables. Maybe you can create MySQL VIew in phpMyAdmin or any other database administration tool ... getbin SumsClosed   wpDataTables   Updated November 2, 2016 at 3:36pm   14 Most recent comment from Miloš Jovanović:Hi getbin,It is not a common request for distinct count but as I mentioned we have some plans to upgrade some functionalities so stay tuned for updates. Jonathan Eiseman hide column on desktopClosed   wpDataTables   Updated November 2, 2016 at 11:17am   2 Most recent comment from [deleted]:Hi Jonathan,Please take a look at our F.A.Q section at this link fblittle Table Length of Lite VersionClosed   wpDataTables   Updated November 1, 2016 at 12:32pm   2 Most recent comment from [deleted]:Hi fblittle,Thank you for your purchase.Sorry for the inconvenience. There is a note in wpDataTables Lite Description tab that "Plugin will allow only tables up to 150 rows." - Link vivosweb Displaying Product CategoriesClosed   wpDataTables   Updated October 31, 2016 at 9:40pm   15 Most recent comment from Miloš Jovanović:Hi vivosweb,The problem is that I can't see the product category with ID 95 for product.taxonomy.product_cat.There is a values like Refurbished and Refurbished Analyzers so the conditions won't wo ... TERRY move pagination above table resultsClosed   wpDataTables   Updated October 31, 2016 at 7:05pm   12 Most recent comment from Miloš Jovanović:Hi TERRY,You are welcome.In file ../wpdatatables/source/class.wpdatatable.php around line 1945 I changed SDom the default code was  $obj->dataTableParams->sDom = 'BTlfip';So i just changed the orde ... christianjornhansen Row numbers shown and moreClosed   wpDataTables   Updated October 31, 2016 at 7:02pm   24 Most recent comment from [deleted]:Hi Christian,I sent you an email.  Jessianna Saville Unable to installClosed   wpDataTables   Updated October 31, 2016 at 6:45pm   2 Most recent comment from Miloš Jovanović:Hi Jessianna Saville,Thank you for your purchase.Please do not delete the lite version from the dashbord just find and delete the wpDataTables lite folder from FTP, re update the full version inst ... sllow88 Make select columns unsortableClosed   wpDataTables   Updated October 31, 2016 at 2:25pm   7 Most recent comment from [deleted]:Hi sllow88,Yes with little modifications of what you need. You will also have to change table selector #tablehtml to #table_1, #table_2... You can see what is the selector of the table when you insp ... lennartwittmann jQuery Selector of wpDatatablesClosed   wpDataTables   Updated October 29, 2016 at 5:14pm   6 Most recent comment from [deleted]:Hi Lennart,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  jonnyogden Date to display as only a yearClosed   wpDataTables   Updated October 28, 2016 at 8:49pm   2 Most recent comment from Miloš Jovanović:Hi jonnyogden,Thank you for your purchase.Unfortunately this functionality is not available at this moment. You can find all date formats that are supported on a settings page.My suggestion would b ... tommasogaddi formatClosed   wpDataTables   Updated October 28, 2016 at 8:46pm   23 Most recent comment from [deleted]:Hi Tommaso,That is probably related with wpml plugin. In our plugin in file ../wp-content/plugins/wpdatatables/config/config.inc.php on line 22 there is a line of code: define( 'WDT_PARSE_SHORTCOD ...