We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

brigs_wood Wpdatatables - Cant find data field to display in tableClosed   wpDataTables   Updated October 10, 2016 at 6:51pm   7 Most recent comment from Miloš Jovanović:Hi brigs_wood,Sorry, we would be happy to help but unfortunately we really cannot understand what exactly you want help with. If we understood right you would like to display a table in the My Accept ... Stu Conroy Conditional formatting Closed   wpDataTables   Updated October 10, 2016 at 6:43pm   3 Most recent comment from [deleted]:Hi Stu,With wpDataTables built-in functionalities it is not possible to apply conditional formatting on column that is not visible. As a workaround you could set conditional formatting for that co ... Hasrat Ali HIDING COLUMNSClosed   wpDataTables   Updated October 10, 2016 at 3:43pm   2 Most recent comment from [deleted]:Hi Hasrat Ali,This could not be done with built in tools. It requires code customization or writing a function that will extend plugin functionalities through actions and filters.If you are unfamilia ... hcmeyer Front EditingClosed   wpDataTables   Updated October 10, 2016 at 2:53pm   7 Most recent comment from [deleted]:Hi Hcmeyer,If you entered  any data manually instead with date picker you should remove it and add it with date picker because this can cause format problem. Also if that column is not date type fro ... hcmeyer Allowing users to edit only their own dataClosed   wpDataTables   Updated October 8, 2016 at 2:21pm   2 Most recent comment from [deleted]:Hi hcmeyer,Thank you for your purchase.I do not understand where wpdatatables knows the WP user-id from- There is a function in WordPress where you can get current logged in user - wp_get_current_u ... T,J, Scrollbar not appearing for Chrome in OSXClosed   wpDataTables   Updated October 8, 2016 at 1:56pm   8 Most recent comment from [deleted]:Hi T.J.,This event is added in file http://league-analytics.com/wp-content/themes/sahifa/js/tie-scripts.js but I don't know what is the purpose of it. So maybe is best to ask theme developer abou ... Alan HighCharts styling questionClosed   wpDataTables   Updated October 8, 2016 at 1:51pm   7 Most recent comment from [deleted]:Hi Alan,You are welcome Houston Haynes notes on callback for HighCharts.jsClosed   wpDataTables   Updated October 7, 2016 at 1:21pm   2 Most recent comment from [deleted]:Hi Houston,Thank you very much for the kind words and thank you for sharing all you have learned with other people so they can easily find how to customize HighCharts with wpDataCharts callback. We ... eranmilo I can not upload the xlsx fileClosed   wpDataTables   Updated October 7, 2016 at 12:57pm   4 Most recent comment from [deleted]:Hi Eranmilo,This is problem with yours "Amazon Web Services" plugin which extends wordpress media library functionality and remove files from local server to amazon cloud. Unfortunately we do not hav ... PauloCot Sorting by DateClosed   wpDataTables   Updated October 7, 2016 at 7:30am   11 Most recent comment from PauloCot:That's awesome, thanks Miljko. Thought i kept the format consistent but clearly not, thank you for the clarification. Siapen Different View from PreviewClosed   wpDataTables   Updated October 6, 2016 at 8:34pm   8 Most recent comment from [deleted]:Hi Siapen,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  lifeport error when trying to connect to google sheet data sourceClosed   wpDataTables   Updated October 6, 2016 at 5:23pm   10 Most recent comment from Miloš Jovanović:Hi lifeport,You will need to update your theme and plugins.As you can see I created a wpDataTable Support table using Google SpreadSheet. The preview is working but it will not work on page and I ge ... oceangenomelegacy Very large table in TableConstructorClosed   wpDataTables   Updated October 5, 2016 at 5:44pm   10 Most recent comment from [deleted]:Hi Charlotte,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Stu Conroy Interactive chart linked to tableClosed   wpDataTables   Updated October 5, 2016 at 1:21pm   6 Most recent comment from [deleted]:Hi Stu,Yes probably but it depends of your server performance. You can try to place 50 charts on page and see does it slow down your page. hcmeyer Responsive "Hide in Desktop"Closed   wpDataTables   Updated October 4, 2016 at 1:25pm   2 Most recent comment from Miloš Jovanović:Hi hcmeyer,Thank you for your purchase.It is possible to hide columns with "+" sign. Please follow these steps :1. You need to check Responsive option in Additional Settings. 2. Check hide o ...