We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

supportcyberescouadeti Advanced filter form custom labelsClosed   wpDataTables   Updated December 9, 2016 at 6:01pm   6 Most recent comment from Miloš Jovanović:Hi Bruno,I am glad that we were able to help.If you have any issues feel free to write a new ticket.We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this lin ... stephenpt How to duplicate table row and column ?Closed   wpDataTables   Updated December 9, 2016 at 4:37pm   4 Most recent comment from stephenpt:Thank you! stephenpt Can mobile device see all the column ?Closed   wpDataTables   Updated December 9, 2016 at 5:44am   9 Most recent comment from stephenpt:Thank you MiljkoYou can close this matter. sgarriel Saving TablesClosed   wpDataTables   Updated December 8, 2016 at 2:34am   3 Most recent comment from sgarriel:I came back to this site to complain i never got a response, but sure enough I did and your answer worked perfectly! Thank you!!  robertb13 Freeze panesClosed   wpDataTables   Updated December 8, 2016 at 2:05am   4 Most recent comment from [deleted]:Hi Robert, We're sorry to hear you do not want to use the tool after purchase. Please check our refund policy: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-returnable' n ... jlarysz Implementation and APIClosed   wpDataTables   Updated December 7, 2016 at 3:00pm   2 Most recent comment from Miloš Jovanović:Hi jlarysz,Thank you for your purchase.Please take a look at this documentation where you can find some hooks for changing the query.For front end we use DataTables so also take a look what methods ... Enric Alvarez Back End edition for MySQL-basedClosed   wpDataTables   Updated December 7, 2016 at 2:18pm   9 Most recent comment from [deleted]:Hi Enric,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  ann Date in timestampClosed   wpDataTables   Updated December 6, 2016 at 7:08pm   2 Most recent comment from Miloš Jovanović:Hi ann,Thank you for your purchase.Unfortunately this functionality is not available with build in functionalities.Please note that support period for your license has expired at May 25, 2016 . In or ... jlarysz Search BoxesClosed   wpDataTables   Updated December 6, 2016 at 2:02pm   4 Most recent comment from Miloš Jovanović:Hi jlarysz,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resol ... jlarysz ImplementationClosed   wpDataTables   Updated December 6, 2016 at 2:40am   4 Most recent comment from Miloš Jovanović:Hi jlarysz,We are glad that you were able to solve the issue.If you have any doubts fell free to open a new ticket. Rodrigo activation errorClosed   wpDataTables   Updated December 5, 2016 at 7:42pm   5 Most recent comment from Rodrigo:I thought that might be the case! Thank you! Sebastian Porblems with Mysql databaseClosed   wpDataTables   Updated December 5, 2016 at 2:35pm   4 Most recent comment from [deleted]:Hi Sebastian,wpDataTable is showing exact data like you execute query in phpMyAdmin. You can take a look at these posts how to return data that is saved in JSON format. Before you create table in w ... Marcin1978 add to cart butonClosed   wpDataTables   Updated December 5, 2016 at 2:01pm   4 Most recent comment from [deleted]:Hi Marcin1978,Something like this probably requires some custom coding to connect these buttons with woocommerce plugin. Detlef Transpose lines with columns in tableClosed   wpDataTables   Updated December 5, 2016 at 12:02am   6 Most recent comment from [deleted]:Hi Detlef,I do not have solution yet but I know that there are solutions for transposing HTML tables in frontend with Javascript. I must point out that work like this is not part of included support ... Terry Rauch duplicate chartsClosed   wpDataTables   Updated December 2, 2016 at 2:15pm   2 Most recent comment from [deleted]:Hi Terry,Thank you for your purchase.It is not possible to duplicate chart from plugins page but you can duplicate it in database. You can find table wpdatacharts in database and there you can duplic ...