We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jason Greenlees Custom Post types ACFClosed   wpDataTables   Updated September 23, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi JasonThank you for reaching out to us. We don't have a native integration with ACF, so you would need to use custom queries to pull the data from its database tables. Writing custom queries is ... Tymek Two-variable searchClosed   wpDataTables   Updated September 23, 2021 at 9:43am   4 Most recent comment from Aleksandar Vuković:Hello Tymek. The filtering query is being created dynamically, so "AND" is being used in there. AND has higher precedence than OR in MySQL, and that's why this happens. To bypass it, please use ... Barry Horsley search and filtersClosed   wpDataTables   Updated September 22, 2021 at 10:31pm   11 Most recent comment from Aleksandar Vuković:Hey Barry Thank you for this excessive troubleshooting, and sorry for the late responses.I'm glad to see that the new view is working well! If you have any further questions or issues, please f ... rieffjj Layout issues WPDATATABLESClosed   wpDataTables   Updated September 22, 2021 at 4:05pm   2 Most recent comment from [deleted]:Hi JJ RieffThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can yo ... Francis DatePicker auto hideClosed   wpDataTables   Updated September 22, 2021 at 11:11am   4 Most recent comment from Aleksandar Vuković:We're sorry to hear you feel that way, Soulaimane.The date picker is generated by a 3rd party HTML5 library, it's not developed by us.Our developers are quite busy, though, working on priori ... Rene Stäblein save empty tableClosed   wpDataTables   Updated September 22, 2021 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello ReneYou cannot create an empty table through the plugin. It needs to contain at least one entry in order to generate the table in the database.Even if you create a blank database table, the plug ... Edwin Dee How to put chart of row data in a cell in same rowClosed   wpDataTables   Updated September 22, 2021 at 8:33am   9 Most recent comment from Aleksandar Vuković:Hello again EdwinwpDataTables can't pull any formatting, styles, formulae, etc. from external sources (Google Spreadsheets, Excel, CSV, etc.), so pulling that sparkline would not be possible.I&# ... Séamus Date CalculationClosed   wpDataTables   Updated September 21, 2021 at 3:14pm   4 Most recent comment from Aleksandar Vuković:You're welcome, SéamusIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Travis Hartliep dropdown select box issueClosed   wpDataTables   Updated September 21, 2021 at 2:29pm   2 Most recent comment from [deleted]:Hi TravisThank you for reaching out to us.If you are having issues with selectboxes on front or back-end it is usually an issue with bootstrap. In the main wpDataTables settings you can find the optio ... Bradley Thornhill Updating SQL Query to add a column errors outClosed   wpDataTables   Updated September 21, 2021 at 1:52pm   2 Most recent comment from [deleted]:Hi BradleyThank you for reaching out to us.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has proble ... Brian Lovelace Time Field in WPDataTablesClosed   wpDataTables   Updated September 21, 2021 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello BrianThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to add it as a fe ... Veronica Pavia Updating wpdatatablesClosed   wpDataTables   Updated September 20, 2021 at 8:51pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Veronica.Thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rene Stäblein Values ​​in the bar chartClosed   wpDataTables   Updated September 20, 2021 at 8:29pm   2 Most recent comment from Aleksandar Vuković:Hello ReneI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It can be achieved with a custom solution, so please check our d ... Rafael Napoli Table AlignmentClosed   wpDataTables   Updated September 20, 2021 at 7:07pm   6 Most recent comment from Aleksandar Vuković:Awesome, Rafael, thanks!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. John Toggle between tables / dataClosed   wpDataTables   Updated September 20, 2021 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello JohnThose are two different tables added in tabs, using the WP Bakery page builder. So, two separate shortcodes in two separate tabs added in a "Tab container" of the widget.