We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicholas Tan Cannot see 'Master-detail Settings' in tables page with WPDT 4.3 and MDT 1.3.5Closed   Master-Detail Tables for wpDataTables   Updated April 28, 2023 at 12:16pm   3 Most recent comment from Miloš Jovanović:Hi, Nicholas. We have checked with our QA Team, and we can confirm, as you pointed out,  the latest Master Details version 1.3.5 is no longer compatible with the older wpDataTables 4.3 version. -Our ... PASCAL BOEUF customize master-detail popupClosed   Master-Detail Tables for wpDataTables   Updated April 19, 2023 at 7:33pm   2 Most recent comment from Miloš Jovanović:Hi, PAscal. Thanks for reaching out to us. - We are limited with our Support when it comes to customizations,  but we can help you get started with some basics. Here are some selectors you can use t ... Jeff Margel One to many relationshipClosed   Master-Detail Tables for wpDataTables   Updated April 12, 2023 at 2:19pm   6 Most recent comment from Miloš Jovanović:Hi, Jeff.I can see what you mean,but for this particular use-case of making the custom button for a pop-up,and grabbing the order number, to pass it as %VAR1% placeholder for the table shortcode;at ... David Byers Buttons do not activate 'more details' pop-uppop upClosed   Master-Detail Tables for wpDataTables   Updated April 19, 2023 at 3:23pm   5 Most recent comment from Miloš Jovanović:Hi, David.Firstly, my apology for the waiting time on this reply.We had our Orthodox Easter holiday break which increased the delay.Thank you very much for your patience.-I am happy to report, our d ... Suresh Rathore Update failedClosed   Master-Detail Tables for wpDataTables   Updated April 10, 2023 at 12:49pm   4 Most recent comment from Miloš Jovanović:Hi, Suresh.Thank you for this update.Yes, this issue is a bit strange, how it happens on this installation on your site;I wish i could tell you exactly what happened, but sadly with this kind of int ... Charles Russell WP6.2 WPDatatable 5.4.1 updateClosed   Master-Detail Tables for wpDataTables   Updated April 3, 2023 at 4:45pm   3 Most recent comment from Miloš Jovanović:Hi, Charles.Apologies, i forgot to ask you an important detail.2. In regards to the licence status issue - can you tell me more details where did you see that the system said it was not up to date?Wa ... Jack Edwards showing images on wpDataTablesClosed   Master-Detail Tables for wpDataTables   Updated March 30, 2023 at 6:04pm   4 Most recent comment from Miloš Jovanović:Hi, Jack. You're welcome. I will do my best to cover any remaining points that are unsolved. Please correct me if i don't cover everything/ if i miss some detail unanswered. 1.  I do not ... uytyuty gkjlgklClosed   Master-Detail Tables for wpDataTables   Updated March 20, 2023 at 7:46pm   2 Most recent comment from Miloš Jovanović:Hello.Thanks for reaching out to us.Just wanted to check if you possibly made a typo, or perhaps did not finish writing the ticket all the way before sending the content?Let us know if you need our as ... Kyra Sundance Master Detail appearing blank fieldsClosed   Master-Detail Tables for wpDataTables   Updated February 17, 2023 at 9:45pm   6 Most recent comment from Miloš Jovanović:Hi, Kyra Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Gernot Rominger resize image in the master detail pageClosed   Master-Detail Tables for wpDataTables   Updated February 17, 2023 at 7:07pm   2 Most recent comment from Miloš Jovanović:Hi, Gernot Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Miroslav Kulanga Permalink for Detail pageClosed   Master-Detail Tables for wpDataTables   Updated February 13, 2023 at 9:41am   7 Most recent comment from Aleksandar Vuković:Thank you for your vote, Kyra.We will forward it to our developers again, but I just wanted to update everyone by saying that this is already in our developers' queue, so it should be implement ... Suresh Rathore Unable to updateClosed   Master-Detail Tables for wpDataTables   Updated February 7, 2023 at 11:22am   5 Most recent comment from Miloš Jovanović:Hi, SureshWe are just following up on this.Let us know if you resolved this issue, and if you successfully updated the Master Details add-on.If you still see this issue, we can remotely take a look.P ... John Master Details, Button Format, and HTML Links in a TableClosed   Master-Detail Tables for wpDataTables   Updated January 13, 2023 at 8:26pm   7 Most recent comment from Miloš Jovanović:Hi, John Firstly my sincerest apologies for all the waiting time. We have been advised by our 2nd level Team on a possible workaround to achieve what you need. - There is a way to use the SQL CONCAT ... Brian Google IndexingClosed   Master-Detail Tables for wpDataTables   Updated December 25, 2022 at 6:57pm   2 Most recent comment from Miloš Jovanović:Brian Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... John Theme or Formatting for Forms & Master DetailsClosed   Master-Detail Tables for wpDataTables   Updated December 5, 2022 at 4:49pm   4 Most recent comment from Miloš Jovanović:Hi, John Sorry for the waiting time.That would be best, if you can find any example, then i will advise and check if we already have a built-in solution to achieve the look as you need it.Thank you