We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Turner making sticky columns and rowsClosed   Master-Detail Tables for wpDataTables   Updated November 23, 2022 at 2:04pm   2 Most recent comment from Miloš Jovanović:Hi, James Thanks for reaching out to us- Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built-in features at the moment or some simple CSS. ... Patrick McCaffrey Display of Master DetailsClosed   Master-Detail Tables for wpDataTables   Updated November 18, 2022 at 12:32pm   3 Most recent comment from Miloš Jovanović:Hi, Patrick Apology for the delay-I am sorry to disappoint you, but for both questions 1 and 2, we currently don't have any solution, as built-in or with workarounds, to achieve what you need. ... Alexander Custom Form before showing table dataClosed   Master-Detail Tables for wpDataTables   Updated October 24, 2022 at 9:44am   2 Most recent comment from Miloš Jovanović:Hi, Alexander Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... Franz Horvath master detail page linked pagesClosed   Master-Detail Tables for wpDataTables   Updated October 19, 2022 at 11:15am   2 Most recent comment from Miloš Jovanović:Hi, Franz  Thanks for reaching out to us I am sorry to disappoint you, but at this time, we don't have a built-in feature to achieve this. We can only make one Master Details page for each ta ... Mathias Schunke Master-details not shown on pageClosed   Master-Detail Tables for wpDataTables   Updated October 4, 2022 at 12:39pm   13 Most recent comment from Miloš Jovanović:Hi, Mathias That sounds like a good plan.We agree, if you could use any other page builder for the time being, or Classic Editor, just for the Master-Detail Template Page,until our developers inve ... Kyra Sundance URL link to Master Detail PageClosed   Master-Detail Tables for wpDataTables   Updated September 12, 2022 at 4:36pm   2 Most recent comment from Miloš Jovanović:Hi, KyraFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Franz Horvath joined dbClosed   Master-Detail Tables for wpDataTables   Updated September 5, 2022 at 1:05pm   2 Most recent comment from Miloš Jovanović:Hi, FranzFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Scott Simpson Unable to update pluginClosed   Master-Detail Tables for wpDataTables   Updated August 31, 2022 at 10:00am   4 Most recent comment from Uroš Jovanović:Hello Scott,Glad to be able to assist you.Please let us know if you have any other questions. Kyra Sundance version 1.3.2 won't updateClosed   Master-Detail Tables for wpDataTables   Updated August 29, 2022 at 7:54am   4 Most recent comment from Uroš Jovanović:Hello Kyra,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Warzone_Loadout Display fields only when value is not emptyClosed   Master-Detail Tables for wpDataTables   Updated August 11, 2022 at 8:43pm   2 Most recent comment from Aleksandar Vuković:Hey AlexSorry for the delay.Something like this is not possible yet, but we will forward it to our developers.I'll ask you to add this as a feature suggestion on this page, though, as they devel ... galin custom CSS does not work in front of the siteClosed   Master-Detail Tables for wpDataTables   Updated August 8, 2022 at 6:51am   14 Most recent comment from Aleksandar Vuković:Hey Galin, thanks for testing this.I haven't heard about similar issues in the past, but, to be honest, there aren't a lot of users that reached out to us about images in a lightbox - our c ... Oleg Vakulin Your own popupClosed   Master-Detail Tables for wpDataTables   Updated August 2, 2022 at 9:57am   4 Most recent comment from Miloš Jovanović:Hi, OlegSorry for all the waiting timeThe Master Detail page functions only to render the placeholders, and depending on which row you click;that row is going to render the placeholder, for all the co ... Gene Crawford Open in same windowClosed   Master-Detail Tables for wpDataTables   Updated July 27, 2022 at 5:25pm   3 Most recent comment from Tim Wood:FWIW you could fix all new window clicks by adding this to the head However, a better option would be to target the form with a jquery override and not modify the core code if the devs won't add ... Gary Mattox Open template page on same tabClosed   Master-Detail Tables for wpDataTables   Updated July 15, 2022 at 1:15pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Gary.Keep in mind that you'll need to do this again when the plugin updates, until we include it in the plugin. Noah Hebert FormattingClosed   Master-Detail Tables for wpDataTables   Updated June 30, 2022 at 9:16am   4 Most recent comment from Aleksandar Vuković:You're welcome, Noah.Glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.