We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francisco Salazar Amelia in SpanishClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 4:31pm   4 Most recent comment from [deleted]:Hi, Translations come with the plugin, we do not sell them separately, so you just need to change language in your WP website. Vincent PayPal credit card w/o loginClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 4:24pm   4 Most recent comment from [deleted]:Glad to hear! Have a nice day. Shannon Payne Same calendar on multiple domainsClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 10:36am   2 Most recent comment from Miloš Jovanović:HI Shannon,Thank you for your inquire.Sorry to disappoint you but unfortunately there is no option to have sync between 2 calendars that are on the different sites. There is no option in the plugin b ... Shannon Payne Private Calendar LinkClosed Pre-purchase questions for Amelia   Updated September 9, 2020 at 9:00am   2 Most recent comment from [deleted]:Hi Shannon,Thanks for your interest.Yes, this is possible with shortcodes, you can show just particular services, you can choose this when building a shortcode.So, you can make private pages outside ... Georgeanne Dodie Reddington Flexibility in selecting timeClosed Pre-purchase questions for Amelia   Updated September 8, 2020 at 3:10pm   2 Most recent comment from [deleted]:Hi Georgeanne,Thanks so much for your interest in Amelia plugin.Yes, this is possible if you do not use service duration for booking time slots. You can set default time slot step as you wish in Gene ... Patricio Cifuentes Appointment system for GymClosed Pre-purchase questions for Amelia   Updated September 8, 2020 at 2:40pm   4 Most recent comment from [deleted]:Hi Patricio,If you set maximum capacity to 20, and that employee has that capacity as well, the same slot will be available for booking until the capacity is reached. You need to make sure that the e ... Mike Shirk How can I better use Amelia for service businessClosed Pre-purchase questions for Amelia   Updated September 8, 2020 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi Mike,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin does not have an option to set employees as a team, or for two employees to provide the same service at the sam ... hair&beaute boniec code ameliaClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 2:37pm   14 Most recent comment from Miloš Jovanović:HI hair,Can you please open a ticket in Amelia category and one of our agents will help you out.Probably they will need access to the site and take a look, also make sure that you used a Live Key and ... Geb Hard AmeliaClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 2:01pm   2 Most recent comment from Miloš Jovanović:Hi Geb,Thank you for your inquire.Sorry to disappoint you but our plugin works only in WordPress environment and it is not possible to integrate it with Webflow Leonardo Could Amelia take booking from different timezone?Closed Pre-purchase questions for Amelia   Updated September 7, 2020 at 1:46pm   10 Most recent comment from Miloš Jovanović:HI Paul,Unfortunately all employees can work only in one time zone, the one that is set in the WordPress General settings. Pål-André Kjøniksen Waitlist / usersClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hi Pål-André Kjøniksen,Thanks for considering Amelia for your Yoga studio.Unfortunately, we do not have waitlist feature.Yes, you need to create the customer in Amelia and to connect them with us ... victor Valladolid Clinic historyClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 12:43pm   2 Most recent comment from [deleted]:Hi victor,Thanks so much for your interest.It is not possible to create medical record per se, but you can have some info about customers/patients. You can read more here: https://wpamelia.com/custome ... Peter Deposit paymentClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 11:24am   6 Most recent comment from Miloš Jovanović:Hi fajar,Sorry for late response, we are not working on weekends.Unfortunately we can not tell precisely when this feature will be available since we do have a lot of more requested features.Well the ... adri Can amelia be used for multivendor booking?Closed Pre-purchase questions for Amelia   Updated September 7, 2020 at 10:16am   2 Most recent comment from Miloš Jovanović:Hi adri,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately our plugin can not work as a multi-vendor right now, but we do have in plan to add this option ... Bill Burgess Amelia AccessibilityClosed Pre-purchase questions for Amelia   Updated September 7, 2020 at 9:55am   4 Most recent comment from Miloš Jovanović:HI Bill,Sorry for late response, we are not working on weekends.I will forward your suggestion to my team and hopefully we can make our plugin keyboard accessible for some future updates.