As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Simon Ferrara CurrencyClosed   Amelia   Updated June 6, 2024 at 4:15pm   6 Most recent comment from Uroš Jovanović:Hello Simon,I have responded to this ticket in regard to this issue.I will respond again. CARLOS ATRISTAIN Custom Fields for Client ProfileClosed   Amelia   Updated June 6, 2024 at 4:04pm   2 Most recent comment from Uroš Jovanović:Hello Carlos,Thank you for reaching out to us.As custom fields are connected to appointments rather than customers ,there is no option to connect them to customers specifically and thus, this is not p ... Matteo Moschetti not manageable appointment for customerClosed   Amelia   Updated June 6, 2024 at 3:39pm   8 Most recent comment from Uroš Jovanović:Hello Matteo,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Holger Google Analytics integration - Show Checkout Form event not transmittedClosed   Amelia   Updated June 6, 2024 at 1:34pm   9 Most recent comment from Stefan Petrov:No problem, Holger.We will do our best to fix it for future updates. In the meantime, if you have any other questions or issues, feel free to reach out to us and we will provide assistance. John Griner Transferring to New SiteClosed   Amelia   Updated June 6, 2024 at 12:13pm   8 Most recent comment from Uroš Jovanović:Hi John, Thank you for providing the detailed background on your situation. Given the specifics you've outlined, I would also suggest handling this manually. Here's why: Control and Accuracy ... Henrry Remove options from reservation statusesClosed   Amelia   Updated June 6, 2024 at 12:01pm   4 Most recent comment from Stefan Petrov:Hello Henrry,Thanks for the additional information. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion ... Markku Tauriainen Launching Amelia Booking systemClosed   Amelia   Updated June 6, 2024 at 11:58am   12 Most recent comment from Stefan Petrov:Hello Markku,Apologies for the long wait. The WP Rocket is one of the most used caching plugins by our users. Of course, there is nothing wrong in using the other caching plugins, but usually excludi ... Pieter Vandenhende Step by step Booking form 2.0Closed   Amelia   Updated June 6, 2024 at 11:53am   4 Most recent comment from Stefan Petrov:Hello Pieter,Great! Thanks for the feedback. I will close this one, but we will reply to the other one as soon as possible.Have a nice day! Florian Step-by-step booking form final stepClosed   Amelia   Updated June 6, 2024 at 10:25am   4 Most recent comment from Stefan Petrov:Hello Florian,I see now, thanks for letting me know.  Gila Dávid Adding more woocomerce products before Amelia checkoutClosed   Amelia   Updated June 6, 2024 at 9:32am   10 Most recent comment from Stefan Petrov:You are most welcome, David.Be sure to keep us posted and feel free to reach out to us regarding any other questions or issues.Have a nice day! Grant Ebel No Password entry fieldClosed   Amelia   Updated June 6, 2024 at 9:28am   4 Most recent comment from Stefan Petrov:Hello Grant,If you haven't checked the caching plugin already, you can start with this one. Also, try clearing browser cache/cookies and WP cache.  Mareike Engel Need to hide the availability of placesClosed   Amelia   Updated June 6, 2024 at 9:19am   4 Most recent comment from Uroš Jovanović:Hello Marieke,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Andrew Vaughan Bug ReportClosed   Amelia   Updated June 6, 2024 at 9:15am   3 Most recent comment from Uroš Jovanović:Hello Andrew,Glad to hear that the issue has been resolved.I will have this ticket closed. Mert Add CronClosed   Amelia   Updated June 6, 2024 at 9:02am   4 Most recent comment from Uroš Jovanović:Hello Mert, Glad to hear that you resolved this issue. Thank you for sharing that with us. Mounia Scheduled notification doesnt workClosed   Amelia   Updated June 6, 2024 at 8:19am   2 Most recent comment from Stefan Petrov:Hello Mounia,Thanks for reaching out to us. You would need to configure the cronjob in order to send the scheduled notifications. We recommend using the WPCrontrol plugin for sending them. Here is the ...