As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Henrry Nuevos Espacios al editar perfil de empleadoClosed   Amelia   Updated June 6, 2024 at 7:56am   2 Most recent comment from Stefan Petrov:Hello Henrry,Thanks for reaching out to us. Please check if you have any page breaks added in the Employee description. This is coming from the employee description and there are two options HTML and ... Henrry Error inserting IframeClosed   Amelia   Updated June 5, 2024 at 2:04pm   3 Most recent comment from Uroš Jovanović:Hello Henrry,Thank you for reaching out to us.There is no option to add those iframes there as they will not render properly.Please let me know if you have any other questions. asimpleworker Modifications de rendez-vousClosed   Amelia   Updated June 5, 2024 at 1:16pm   2 Most recent comment from Stefan Petrov:Hello asimpleworker,Thanks for reaching out to us. You need to change the default timeslot step in General settings. By default, this is configured to 30 minutes, but you can change it according to yo ... Henrry Employee MembershipsClosed   Amelia   Updated June 5, 2024 at 1:05pm   4 Most recent comment from Stefan Petrov:You are welcome, Henrry.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Sophia Schütze Payment: Bank TransferClosed   Amelia   Updated June 5, 2024 at 12:02pm   2 Most recent comment from Uroš Jovanović:Hello Sophia,Thank you for reaching out to us.This cannot be configured in Amelia as we do not have this option, but it ca be through WooCommerce.You can read more about it at the following article.Pl ... Jason Notifications - Knowing which users are newClosed   Amelia   Updated June 5, 2024 at 11:06am   2 Most recent comment from Stefan Petrov:Hello JasonThanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can create new notifications in Amelia, but you can only assign them ... Anton Tech supportClosed   Amelia   Updated June 5, 2024 at 10:31am   4 Most recent comment from Stefan Petrov:Hello Anton,In case when you have a third-party plugin (WP Mail STMP), you want to use WP mail in Amelia settings. Using the SMTP settings in both places will result in conflict. If your third-party p ... Simon Ferrara removing search bar and filter by employeeClosed   Amelia   Updated June 5, 2024 at 10:29am   4 Most recent comment from Uroš Jovanović:Hello Simon,Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can be a ... David Hooper Amelia not showing on siteClosed   Amelia   Updated June 5, 2024 at 10:13am   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Michael Stripe customer informationClosed   Amelia   Updated June 5, 2024 at 10:01am   7 Most recent comment from Uroš Jovanović:Hello Rebecca,We have seen that you created a separate ticket and our colleague has responded to it.Please let us know if you have any other questions. Triad-Orbit No Login Details for Customer PanelClosed   Amelia   Updated June 5, 2024 at 9:59am   4 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this and for your patience.So, to sum up, your client has two options: If they haven't created a password after completing the booking process, they can click on ... ronnie adams New Customer PanelClosed   Amelia   Updated June 5, 2024 at 9:59am   10 Most recent comment from Stefan Petrov:Hello ronnie,You are welcome.Well, there are no options to translate this string in multiple languages (Multi-site). Since this is not an official feature, it would require customization. Certainly, a ... Brad Limit hours that a service can be bookedClosed   Amelia   Updated June 5, 2024 at 9:42am   4 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for the update on this.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins ... Peter Vox Emails not going outClosed   Amelia   Updated June 5, 2024 at 7:42am   8 Most recent comment from Uroš Jovanović:Hello Peter,Glad to hear that it works just fine.Please let me know if you have any other questions. I will have this ticket closed now. Sophia Schütze Error in the “Telephone number” input fieldClosed   Amelia   Updated June 5, 2024 at 7:41am   4 Most recent comment from Uroš Jovanović:Hello Sophia,Please try the following CSS and let me know if it works or not: #amelia-container > div.am-elfci.am-dialog-el__main-container > form > div:nth-child(4) > div > div > div > button{    w ...