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Public Tickets

Emily Prince Facebook Pixel TriggersClosed   Amelia   Updated May 2, 2024 at 9:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not familiar with this as such and we do not quite understand what you want to achieve. We can share with you what capabilities Amelia has in rega ... An Balie userClosed   Amelia   Updated May 2, 2024 at 9:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We do not have integration with role plugin and we do not recommend using them with Amelia. We can not check anything at this time because when you use ro ... Mark CancellationsClosed   Amelia   Updated May 2, 2024 at 8:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, with Pro license you can click on the transaction and click on refund and the amount will be refunded to them. So it can not be refunded automaticall ... Beverlee Garb Woocommerce IntegrationClosed   Amelia   Updated May 1, 2024 at 9:37am   4 Most recent comment from Marko Davidović:Hello again,We mean to contact WooCommerce support team. You want to set some payment methods in WoooCommerce so you need to reach out the their team. We can help you with Amelia settings but this is ... Tom Amelia manager cannot add new bookingsClosed   Amelia   Updated May 1, 2024 at 9:30am   2 Most recent comment from Stefan Petrov:Hello Tom,Thanks for reaching out to us. Yes, by default, Amelia manager can add new bookings. Looks like this could be an issue with the mixed user roles. You need to have only one role per user onl ... salva Non arrivano le email di confermaClosed   Amelia   Updated May 1, 2024 at 9:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in th ... Salam Outlook intrerrogationClosed   Amelia   Updated May 1, 2024 at 8:54am   2 Most recent comment from Stefan Petrov:Hello Salam,Thanks for reaching out to us.When you want to connect an employee with Outlook Calendar, it should ask to select a Microsoft account, but it should also give you the option to select anot ... Beverlee Garb How To Process PaymentClosed   Amelia   Updated May 1, 2024 at 8:37am   2 Most recent comment from Stefan Petrov:Hello Beverlee,Thanks for reaching out to us. Unfortunately, when booking manually an appointment for a customer in the backend, its automatically configured to "on-site" payment method. You can put ... Matthew Bambrick Export Last Booking DateClosed   Amelia   Updated May 7, 2024 at 9:27am   6 Most recent comment from Stefan Petrov:Hello Matthew,The appointment date and time are in the appointment object, under bookingStart In the 'booking rescheduled' webhook, this value will be the new date and time.I hope it helps. Vanessa Payment change statusClosed   Amelia   Updated May 1, 2024 at 8:06am   7 Most recent comment from Stefan Petrov:Hello Vanessa,You are welcome. I suppose you mean the TMS store account email? Currently is assigned to [email protected], but if you want this to be changed, the owner of the license needs to se ... Nicola Henderson Customer dataClosed   Amelia   Updated May 1, 2024 at 8:01am   4 Most recent comment from Stefan Petrov:You are most welcome, Nicola!Should you have any other questions or issues, feel free to reach out to us and we will kindly assist.Have a nice day! Joshua Jia How do I have text notifications about new customer appointments only go out to the employee in the appointment and not every employee?Closed   Amelia   Updated May 1, 2024 at 7:59am   2 Most recent comment from Stefan Petrov:Hello Joshua,Thanks for reaching out to us.By default, only the employee who is assigned to a particular service will get an email regarding the booking, as well as the customer who is booking an appo ... Gerhard Reus Events FiltersClosed   Amelia   Updated April 30, 2024 at 4:31pm   4 Most recent comment from Uroš Jovanović:Hello Gerhard,Thank you for the update on this and for sharing the complete solution with us.Please let me know if you have any other questions.I will have this ticket closed now. salva Email notificationsClosed   Amelia   Updated April 30, 2024 at 4:19pm   6 Most recent comment from Uroš Jovanović:Hello Salva,You could set up SMTP with the "WP Mail SMTP" plugin and set the "WP Mail" as Mail service in Amelia.Please let me know if that works for you or not. FilippoM Assistance Request - Limiting Daily Booking Slots in Amelia PluginClosed   Amelia   Updated April 30, 2024 at 4:15pm   2 Most recent comment from Uroš Jovanović:Hello Filippo,Thank you for reaching out regarding your inquiry about limiting daily booking slots in the Amelia plugin. Currently, in Amelia, there are two types of limits available: limit per employ ...