As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

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Public Tickets

Juan Manuel Aramayo Automatic email system does not work.Closed   Amelia   Updated October 8, 2024 at 8:43am   4 Most recent comment from Stefan Petrov:Hi Juan, To explain a bit better. While the notifications might work with PHP, this is not recommended for configuration. Emails are usually marked as spam and it takes more time to be sent. Instead, ... JAYDEEP SINGH Employee web panel does not show all options (only PENDING, NO SHOW)Closed   Amelia   Updated October 8, 2024 at 8:10am   2 Most recent comment from Stefan Petrov:Hello JAYDEEP SINGH, Thanks for reaching out to us. While this depends on the employee user role permissions, for the appointments that are in the past (already occurred), an employee won't be ab ... asimpleworker Les rendez-vous ne s'ajoutent pas à google calendarClosed   Amelia   Updated October 8, 2024 at 7:12am   11 Most recent comment from Stefan Petrov:Hello asimpleworker, Thanks for the link, but, even if it try again I'm still able to see all the appointments on Google Calendar, therefore I'm not able to reproduce the issue. It's im ... Erupt Media Event DepositClosed   Amelia   Updated October 8, 2024 at 7:11am   4 Most recent comment from Uroš Jovanović:Hello, This issue should be resolved using the latest Amelia plugin. Please update the plugin to the 7.8.1 plugin an let me know if that works for you. Looking forward to your reply. Tjwan Oei Delete and /or modify eventsClosed   Amelia   Updated October 8, 2024 at 7:09am   2 Most recent comment from Stefan Petrov:Hello Tjwan, Thanks for reaching out to us. Editing and deleting Amelia events is a pretty simple process. You would need to cancel an event first and then delete it, but if you are having an issue, t ... Martino Deleting bookings as a employeeClosed   Amelia   Updated October 8, 2024 at 7:09am   4 Most recent comment from Marko Davidović:Hello again, In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritizati ... Willy Van Thillo REFUNDClosed   Amelia   Updated October 7, 2024 at 1:51pm   8 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. For that purpose, you can take a look at the custom duration pricing feature in Amelia. Let me know if that works for you.   Karen Parish Setting the first date for a bookingClosed   Amelia   Updated October 7, 2024 at 1:49pm   7 Most recent comment from Uroš Jovanović:Hello Karen, Thank you for the update on this. For the first question, the issue must be that the duration of the service + buffer times is longer than the work hours length and thus, there are no ava ... FRANCESCA GANDINI Issue with event display in the backend after plugin updateClosed   Amelia   Updated October 7, 2024 at 1:24pm   6 Most recent comment from Uroš Jovanović:Hello Francesca, As I could not replicate this issue with the admin user that you provided me with, can you please let me know if there is any customer or employee with the same email as the admin use ... Jean-Marc Gabriel Appointment creation from Admin viewClosed   Amelia   Updated October 7, 2024 at 11:41am   12 Most recent comment from Marko Davidović:Hello again, As soon as this ticket pops up we will reply to it. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you t ... Samantha Adam Booking formsClosed   Amelia   Updated October 7, 2024 at 11:36am   4 Most recent comment from Stefan Petrov:Hi Samantha, Can you please provide a screenshot of the "box" that you are referring to?  Andrea Pisana NotificationsClosed   Amelia   Updated October 7, 2024 at 11:33am   13 Most recent comment from Marko Davidović:Hello again, If you have created a new ticket we will reply to that ticket as soon as it pop up.  We wish you all the best and hope you have a wonderful day ahead.  Björn Wiebe Display of the day at dateClosed   Amelia   Updated October 7, 2024 at 9:44am   2 Most recent comment from Uroš Jovanović:Hello Björn, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Christine switching from Square booking system to AmeliaClosed   Amelia   Updated October 7, 2024 at 7:53am   3 Most recent comment from Marko Davidović:Hello again, Once you see the error in the network section for question 3 please send us screenshots so that we can take a look and advise you how to proceed further. Looking forward to your reply.  Tony Osmond Customising Booking Form 2.0Closed   Amelia   Updated October 7, 2024 at 6:15am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ...