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Public Tickets

Hava Reminder Mails not sentClosed   Amelia   Updated June 20, 2024 at 8:20am   16 Most recent comment from Uroš Jovanović:Hello Bilal, I can see that you have created a separate ticket for this issue and we have responded to it in the meantime.Looking forward to your reply. Tom Castricum Incorrect timeslots showingClosed   Amelia   Updated June 20, 2024 at 7:55am   8 Most recent comment from Uroš Jovanović:Hello Tom,This has been since resolved with the 7.6 version of the Amelia plugin.Please update it and let me know if it works or not.Looking forward to your reply. Alex LE BRAS Buffer time before:Closed   Amelia   Updated June 20, 2024 at 7:05am   3 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.The buffer time depends on the Default Time Slot step which is configured in General Settings of Amelia.  The buffer time you want to set needs to be ... Lakeshia Stripe customer creationClosed   Amelia   Updated June 20, 2024 at 6:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent. Stripe has its own "Customers" ... Jacob S Phone Country Field BrokenClosed   Amelia   Updated June 20, 2024 at 6:37am   5 Most recent comment from Uroš Jovanović:Hello Jacob,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully f ... Siard Aal Approve appointment immediately after bookingClosed   Amelia   Updated June 20, 2024 at 6:37am   4 Most recent comment from Uroš Jovanović:Hello Siard,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... [email protected] New website and amalia data transferClosed   Amelia   Updated June 19, 2024 at 12:58pm   7 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s ... Phaedra Stewart Client timezoneClosed   Amelia   Updated June 19, 2024 at 12:54pm   16 Most recent comment from Uroš Jovanović:Hello Phaedra,Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of Amelia will be shown exactly ho ... Michael ExpirationClosed   Amelia   Updated June 19, 2024 at 12:52pm   4 Most recent comment from Uroš Jovanović:Hello Victor,Thank you for the update on this.I can confirm that you will not lose any data in Amelia, you will just have to change the purchase code on the Amelia/Settings/Activation page.Please le ... Jonas Höglund Hidden service creates a hidden packageClosed   Amelia   Updated June 19, 2024 at 12:34pm   6 Most recent comment from Uroš Jovanović:Hello Jonas,We are glad to be able to assist you.I will have this ticket closed.  Salomon Borja don't know how to proceed with websiteClosed   Amelia   Updated June 19, 2024 at 12:22pm   4 Most recent comment from Uroš Jovanović:Hello Salomon,Thank you for the update on this.Can you please provide us with more details on what exactly you need assistance with and we will assist you with it?Looking forward to your reply. Arne van Reenen customer contact detailsClosed   Amelia   Updated June 19, 2024 at 11:59am   2 Most recent comment from Miloš Jovanović:Hello,We don't have a built-in way to hide the customer info from the Employee Panel's appointment details, but you can use this Custom CSS : .amelia-app-booking #am-cabinet .am-cabinet-dash ... Suzanne Edwards EventsClosed   Amelia   Updated June 19, 2024 at 11:57am   5 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No this is not possible since these events are active even if it shows as closedThey last until 20th June for example so they will show until then and aft ... K URGENT: Both Calendars Not WorkingClosed   Amelia   Updated June 19, 2024 at 11:55am   11 Most recent comment from Uroš Jovanović:Hello Kushi,As mentioned in another ticket that I am assigned to, we have passed it to our developers and will provided you with an update on this as soon as possible.I appreciate your patience. Angélique New service displayClosed   Amelia   Updated June 19, 2024 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Angélique,Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, chec ...