We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

houndandbone Custom CSS not workingClosed   wpDataTables   Updated January 6, 2017 at 3:42am   2 Most recent comment from [deleted]:Hi houndandbone,Thank you for your purchase.Yes values from Color and font settings have !important rule added.You can try to add !important rule on your Custom CSS and see does it helps. godfather55v lock columnsClosed   wpDataTables   Updated January 6, 2017 at 3:40am   2 Most recent comment from [deleted]:Hi godfather55v,Thank you for your purchase.Unfortunately this option is not possible with built-in functionalities but probably it can be accomplished with some custom coding. You can take a look he ... Marco How can I make the header stick at the top of the page?Closed   wpDataTables   Updated January 5, 2017 at 2:54pm   2 Most recent comment from Miloš Jovanović:Hi Marco,Thank you for your purchase.We had this functionality but unfortunately it is not available anymore.It is not easy as it looks to implement and there were a lot of bugs because of the themes ... Frank Front-end copy to clipboard and printing fails on iOSClosed   wpDataTables   Updated January 5, 2017 at 2:32pm   6 Most recent comment from [deleted]:Hi Frank,Thank you for your suggestion. We will consider it and probably add to or TO-DO list. I think that this is not so big issue and for now we have more priority tasks that we are planing to ... sachinjvl Error while saving TableClosed   wpDataTables   Updated January 5, 2017 at 1:46pm   2 Most recent comment from [deleted]:Hi sachinjvl,Thank you for your purchase. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the mos ... Michelle Lawson wpDataCharts callbacksClosed   wpDataTables   Updated January 4, 2017 at 9:33pm   14 Most recent comment from [deleted]:Hi Michelle Lawson,You should write obj.options.plotOptions instead obj.plotOptions and it will work. James Uploading files for Server Side Processing UseClosed   wpDataTables   Updated January 4, 2017 at 7:32pm   20 Most recent comment from James:Thank a lot! joshuadbroadwater formattingClosed   wpDataTables   Updated January 4, 2017 at 1:55pm   4 Most recent comment from [deleted]:Hi Joshua, "When you import the numbers would change and add a . or , where they shouldn't be.  So for example the column ceiling a number should be 39.99 and it will import to 39,99."- You can choo ... Michael Predefined rangesClosed   wpDataTables   Updated January 4, 2017 at 3:29am   2 Most recent comment from [deleted]:Hi Michael,Thank you for your purchase.As I understand you want to have 3 options in selectbox and when you select e.g. 0-100 option it will show all results in that range? Frank Auto hide empty columns?Closed   wpDataTables   Updated January 3, 2017 at 8:43pm   9 Most recent comment from Frank:Ok, thanks, you can close the ticket.  FoodCoop Heimvorteil ChangeClosed   wpDataTables   Updated December 31, 2016 at 9:22pm   3 Most recent comment from FoodCoop Heimvorteil:Thank you and Happy New YearBR Siegfried FoodCoop Heimvorteil deleteClosed   wpDataTables   Updated December 31, 2016 at 9:21pm   3 Most recent comment from FoodCoop Heimvorteil:ok thank you. m8barnes how to insert url linksClosed   wpDataTables   Updated December 30, 2016 at 5:32pm   2 Most recent comment from Miloš Jovanović:Hi m8barnes,Thank you for your purchase.Please take a look at this documentation -Text -Video where you can find how to create URL column types. CELATG Not able to get the table on the wordpress from wpdatatableClosed   wpDataTables   Updated December 30, 2016 at 5:03pm   8 Most recent comment from Miloš Jovanović:Hi CALATG,Thank you for sending us your file.I tried to upload the table but I get  TypeError: Cannot set property '_DT_CellIndex' of undefined  /wp-admin/load-scripts.php?c=0&load%5B%5D=jquery-co ... FoodCoop Heimvorteil total sum lineClosed   wpDataTables   Updated December 30, 2016 at 12:08pm   8 Most recent comment from Miloš Jovanović:Hi SiegfriedYou are welcome.We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!