We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

dobsware There was an error while trying to save the table! Internal Server ErrorClosed   wpDataTables   Updated July 14, 2017 at 12:43pm   11 Most recent comment from Miloš Jovanović:Hi David,This blinking is the issue with the Stratus theme.Is it possible to change the theme until we found the proper solution for this. this is also happening when you click on New or Edit button ... jko5er Sort Select Filter with Read from table on page load enabledClosed   wpDataTables   Updated July 14, 2017 at 10:04am   2 Most recent comment from Miloš Jovanović:Hi jko5er,Thank you for your purchase.We are currently working on adding the option to sort that values ascending or descending. I think it will be released soon.Best regards. Séverin DAUVERGNE 1.7.1 upgrade fail the single-value settingClosed   wpDataTables   Updated July 14, 2017 at 9:22am   22 Most recent comment from Miloš Jovanović:HI bleu34,Glad to hear that you found the cause of the issue.Best regards. SeanCB FATAL ERROR - When I create manually or import an Excel FileClosed   wpDataTables   Updated July 13, 2017 at 3:18pm   22 Most recent comment from Miloš Jovanović:Hi SeanCB,It is not possible to make just one cell to be URL link but you can make the URL link columns.You can take a look at our documentation about URL columns.Pay attention to the formating which ... Priit Color and font setting dont save (version 2.0)Closed   wpDataTables   Updated July 13, 2017 at 12:35am   5 Most recent comment from atef_wagih:Hi,Sorry where is version 2?The version on Codecanyon has "Version 2 beta" in its main php file. and there are no update alerts when I check for new updates in my Wordpress installation.thanks. ERN_envato After update: PHP error in Admin CPClosed   wpDataTables   Updated July 12, 2017 at 9:50pm   10 Most recent comment from [deleted]:Hi Sven,Can you try to comment or delete the line #336  in file ../wp-content/plugins/wpdatatables/source/class.wdtbrowsetable.php: $this->screen->render_screen_reader_content('heading_list'); Also ... Kenner82 Russell Change order of rows in tableClosed   wpDataTables   Updated July 12, 2017 at 8:25pm   6 Most recent comment from Miloš Jovanović:Hi Kenner82,Good job on finding the solution on your own, well done.You can write your feature request here, I will definitely add this to our TODO list so maybe we can implement it for future releas ... Chris Pearce CheckboxClosed   wpDataTables   Updated July 12, 2017 at 11:39am   5 Most recent comment from Miloš Jovanović:Hi Chris,The auto update is not released yet, we hope that it will be released soon.Glad that you solved the issue with the php version, good job.About checkboxes:The only way to achieve this is to pl ... brunoconceito Admin bug after updateClosed   wpDataTables   Updated July 11, 2017 at 5:44pm   9 Most recent comment from [deleted]:Hi Bruno, About translation files: Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... ybzybz Formatting issues in different browsersClosed   wpDataTables   Updated July 11, 2017 at 2:19pm   3 Most recent comment from ybzybz:Dear Milos, Your colleague, Bogdan Radusinovic, is taking care of another problem that I reported on, which I believe is related. Please discuss this with him. Thanks, Yoram brunoconceito Translation on v2Closed   wpDataTables   Updated July 11, 2017 at 1:56pm   2 Most recent comment from brunoconceito:I'm sorry. The admin never was in portuguese. I got myself confused.The only problem I found is the string "All" that wasn't translated. Where can I find the translation? napkinfinance WpDataTables in Spanish - Best PracticeClosed   wpDataTables   Updated July 10, 2017 at 11:38am   4 Most recent comment from Miloš Jovanović:Hi napkinfinance,Yes you will need to make 2 tables to be 100% sure that translation is good and to avoid using google translate on page load.Best regards. napkinfinance How do I change the color of a Highchart Pie Chart?Closed   wpDataTables   Updated July 10, 2017 at 11:25am   2 Most recent comment from Miloš Jovanović:Hi napkinfinance,Thank you for your purchase.You can take a look at our documentation about wpDataCharts callbacks where you can find all the logic and how to change the color of the Highchart Pie Cha ... Brad Eichmann Wrap just the headersClosed   wpDataTables   Updated July 10, 2017 at 10:35am   2 Most recent comment from Miloš Jovanović:Hi Brad,Thank you for your purchase.Unfortunately that feature is not possible at the moment.We had an option in previous version to insert tags in display header but for now it is not possible to wr ... GCooper changing row heightClosed   wpDataTables   Updated July 10, 2017 at 10:22am   4 Most recent comment from Miloš Jovanović:Hi Gail,You can set the column width in the Optional column setup but in case like this I can give you some workaround.Check responsive option for that table and for columns that are too large check h ...