We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aidan wpDataTables not updating automatically or manuallyClosed   wpDataTables   Updated August 28, 2017 at 7:05am   3 Most recent comment from Aidan:Thank you. In the meantime version 2.0.2 has been released with automatic update. My host has advised me to use SFTP as a more secure alternative for future cases, using either FileZilla or WinSCP, so ... lolapopp Problem with activating a plugin - critical errorClosed   wpDataTables   Updated August 27, 2017 at 11:36am   5 Most recent comment from lolapopp:Done :) MI default front end sorting changeClosed   wpDataTables   Updated August 28, 2017 at 11:49am   2 Most recent comment from MI:Thank you, you can close this ticket... biospherejo Uploading database (excel) of country literature and the authors do not line up with the country they are published in.Closed   wpDataTables   Updated August 25, 2017 at 5:21pm   1 Most recent comment from biospherejo:DELETE Martin "Unknown column 'advanced_settings' in 'field list'Closed   wpDataTables   Updated August 25, 2017 at 3:14pm   4 Most recent comment from Miloš Jovanović:Hi Martin,You are welcome.Best regards. Alistair Mills Failure following upgrade to 2.0Closed   wpDataTables   Updated August 25, 2017 at 3:12pm   10 Most recent comment from Miloš Jovanović:Hi AlistairThank you very much for details review and for 5 stars.Of course, we would be really thankful if you could share some ideas and suggestions to make our plugin better.Thank you again and we ... Raul Dropdowns are not clickableClosed   wpDataTables   Updated August 25, 2017 at 2:41pm   5 Most recent comment from Miloš Jovanović:HI Raul,Thank you for your feedback.In the new 2.0.2 version ( which is released yesterday) this issue with bootstrap is fixed.Now users can choose to toggle off or on our bootstrap.js .Thank you ag ... hcassin AlphabeticalClosed   wpDataTables   Updated August 25, 2017 at 1:31pm   12 Most recent comment from hcassin:I got it, thanks1 Cemaro1 several queriesClosed   wpDataTables   Updated August 25, 2017 at 9:26am   6 Most recent comment from [deleted]:Hi Cemaro1,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Chris George Date filtering presetClosed   wpDataTables   Updated August 25, 2017 at 2:14am   3 Most recent comment from Chris George:Thanks Bogdan, another ticket incoming. Robert Barnes jqueryClosed   wpDataTables   Updated August 24, 2017 at 10:07pm   17 Most recent comment from [deleted]:Hi Robert Barnes,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  cardotrejos Error creating a table wpDataTable 2.0Closed   wpDataTables   Updated August 24, 2017 at 9:12pm   3 Most recent comment from cardotrejos:I solve this a few minutes ago. Try deactivate the plugin and activate again. ht123 CalculationClosed   wpDataTables   Updated August 24, 2017 at 12:22pm   2 Most recent comment from Miloš Jovanović:Hi ht123,Thank you for your purchase.1. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most e ... undervised moving headerClosed   wpDataTables   Updated August 24, 2017 at 8:49am   6 Most recent comment from Miloš Jovanović:HI undervised,The pleasure is mine, you are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a ... crazypete ConfigurationClosed   wpDataTables   Updated August 24, 2017 at 6:07am   11 Most recent comment from crazypete:Reply from hosting company: This errors occur when the request body is larger than the server is configured to allow which is 1MB. The error can be seen below:  [Wed Aug 23 14:16:28 2017] [erro ...