We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jim Wyrsch Linking FormsClosed   wpDataTables   Updated September 5, 2017 at 4:56pm   6 Most recent comment from Miloš Jovanović:HI Pete,Can you please open a new ticket and we can continue on that one.Thank you. Kenner82 Russell Extra HTML Tags Added To Column DataClosed   wpDataTables   Updated September 5, 2017 at 2:10pm   16 Most recent comment from Miloš Jovanović:Hi Kenner82,You are welcome.Glad that we solved the issueNo, the plugin is stable with this commented lines, just in case when the new update is released maybe you will need to do this again but I ho ... WifeOfCogerson Complete Column ListClosed   wpDataTables   Updated September 5, 2017 at 9:05am   10 Most recent comment from Miloš Jovanović:HI WifeOfCogerson,You are welcome.Best regards. bryan_garcia_sales SettingsClosed   wpDataTables   Updated September 4, 2017 at 6:25pm   7 Most recent comment from MAM79:I had the same problem. I find out that this plugin caused it: WP Email UsersActiveren | Bewerken | Verwijderen WP Email Users send mail to individual user or group of users. Versie: 1.4.13 | D ... protonelectron Search and FilteringClosed   wpDataTables   Updated September 4, 2017 at 3:26pm   12 Most recent comment from Miloš Jovanović:Hi Dave,Glad that we solved the issue.You are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means ... protonelectron Update of tablesClosed   wpDataTables   Updated September 4, 2017 at 10:01am   2 Most recent comment from Isidora Markovic:Hi Dave,Thank you for your purchase.I am glad that you have resolved your issue. Best regards. Aidan Conflict with Redux FrameworkClosed   wpDataTables   Updated September 3, 2017 at 9:04pm   16 Most recent comment from Miloš Jovanović:Hi Aidan,We are glad that you found the solution and thank you for sharing it with us.I forwarded this issue to my team and if we found the proper solution I will let you know.Best regards. balgord20 PerformanceClosed   wpDataTables   Updated September 1, 2017 at 9:56am   12 Most recent comment from Miloš Jovanović:Hi balgord20,About the error when importing the Excel file:The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug in ... Larry Daniele "Show xx entries" dropdown not workingClosed   wpDataTables   Updated August 31, 2017 at 7:37pm   6 Most recent comment from Miloš Jovanović:Hi Larry  Your suggestion have a point and we are working to update somehow this feature or hopefully that this issue with bootstrap will find some stable solution. But for now this is the proper wo ... Rick Hultz Not workingClosed   wpDataTables   Updated August 31, 2017 at 7:00pm   3 Most recent comment from Miloš Jovanović:Hi Rick,Thank you for your purchase.It is recommended that after every update of the plugin users deactivate/activate the plugin to avoid some issues after the upgrade.Glad that you found the workarou ... ilkkaH Wpdatables problems with mysql tablesClosed   wpDataTables   Updated August 31, 2017 at 3:58pm   10 Most recent comment from ilkkaH:Hi, Ok. I just don't want to be building views on top of views as these queries are very complicated, but anyways they are working now. And everything seems to be ok.Thanks. Shelly Export Tables?Closed   wpDataTables   Updated August 31, 2017 at 10:21am   4 Most recent comment from Miloš Jovanović:Hi Shelly,Yes it is possible.But we suggest in case like this to migrate the database also.Best regards. Harald Kjellevik wpDatatables filepathClosed   wpDataTables   Updated August 31, 2017 at 8:33am   4 Most recent comment from Isidora Markovic:Hi Harald,Yes that should work. You just need to follow instruction from our documentation how to make URL link on this link. GileadIT Chart ColorsClosed   wpDataTables   Updated August 30, 2017 at 5:14pm   4 Most recent comment from Miloš Jovanović:Hi Joe,You are welcome.Best regards. Aidan Clear Filters button doesn't work anymoreClosed   wpDataTables   Updated August 30, 2017 at 4:48pm   4 Most recent comment from Miloš Jovanović:Hi Aidan,You are welcome.This feature was required a lot of times from our users so we added it for the new update.Best regards.